The features described in this article were previously available as product add-ons prior to February 1, 2021, and are now considered legacy add-ons. If you're interested in a legacy add-on, you can contact our Sales team.
If you're looking for information about current add-ons, see About Zendesk Suite add-ons.
This topic includes the following sections:
Zendesk Support legacy add-ons
These add-ons were available prior to February 1, 2021 and are now considered legacy add-ons.
| Add-on | Applicable plans | Description |
|---|---|---|
| Productivity Pack | Professional | Boost your team's productivity and efficiency with these features:
|
| Customer Lists | Suite Growth and above | Gain insight into your customer base with customer lists. Learn more about subsets of your customers by organizing them into segments based on plan type, support history, industry, or other criteria. |
| Unlimited Multibrand | Enterprise | Support up to 300 brands, with up to 300 Help Centers, from your
single Zendesk instance. Multibrand is available as a feature of Support
Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand
Help Center limits vary according to your plans:
|
| Social Messaging | Team Professional Enterprise |
Add your company’s social messaging channels such as Facebook, X (formerly Twitter),
WhatsApp, and LINE to Support. See Getting started with social messaging channels. The legacy Support Suite included this add-on at no additional cost. |
| WhatsApp Phone Number Hosting Fee | Team Professional Enterprise |
Add a WhatsApp phone number to Support if you have social messaging. This add-on was also available on the legacy Support Suite. |
Zendesk product legacy add-ons
| Add-on | Applicable plans | Description |
|---|---|---|
| Priority Support | Enterprise | Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement. |
| Enhanced Disaster Recovery | Professional Enterprise |
Enhance the protection of your Zendesk data and provides for faster recovery in the event of a disaster. See Enhanced Disaster Recovery . |
| Advanced Compliance |
Professional Enterprise |
Meet your HIPAA requirement using Zendesk with certain security configurations. You may also execute Zendesk's BAA. See Advanced Compliance. |
| Data Center Location | Enterprise | Specify the location where your account data is hosted (US-only or EU-only). See About data center location. |