How do I cancel my Zendesk Chat subscription?

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  • Wells Lyons

    It's embarrassing how hard it is to cancel a subscription with your company. We requested a cancelation in 2020, just got charged again, a year later. Unbelievable. 

  • Kharlo Reboja
    Zendesk Customer Care

    Hello Wells,

    Thanks for reaching out! Sorry for your frustrations trying to cancel your account. Cancelling depends on how your Chat account was created and how it is integrated with Support. There are four versions of Chat accounts:

    -Legacy Zendesk Chat, a chat-only version, created on

    -Legacy Zendesk Chat + Support, an integrated Chat-Support account, created on

    -Zendesk Chat Phase 3, an integrated account, for Zendesk Support customers who signed up for Chat from within Support.

    -Zendesk Chat Phase 4, Chat-only or Chat + Support.

    Follow the link below on how to cancel depending on your chat type.

    How do I cancel my Zendesk Chat Subscription 



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