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Determining your Zendesk Chat account version



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Aimee Spanier

Zendesk Documentation Team

Edited Jan 13, 2025


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I saw others commenting regarding not having Chat set up with Support, but could no longer find those comments. How do we migrate with no Chat option. We don't use it and don't have it to my knowledge. Additionally, there are no plans to use it. 
Thanks

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Hi Debra, and welcome to the community! It sounds like you're just looking at migrating to the Agent Workspace – if so, this article will point you in the right direction: Migrating to the Zendesk Agent Workspace

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Im trying to cancelour account.... have looged on to the older zopim account but there is no way there to do it that I can find. 

 

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Brett Bowser

Zendesk Community Manager

Hey Bill,
 
I'm going to create a ticket on your behalf so our Customer Care team can look into this for you.
 
You'll receive an email shortly stating your ticket has been created.
 
Cheers!

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Si grasiás nesesito saber lo del error

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Hi folks; I'm looking for documentation on integration of the Chat widget into our React-based website. Primarily, I need to know how to identify customers who have signed into our app - to Zendesk, when a chat is started. For example; if the user joe@example.com signs in, and his name is Joe Person, and he is on our Starter plan - I need to be able to tell Zendesk that it's Joe Person, joe@example.com, Starter etc. Could you follow-up with me please?

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