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Chat basics


Editing and managing chat triggers

What's my plan? Admins can create chat triggers to automate actions when certain conditions are met for ...

Edited Jan 02, 2025

0 votes  ·  0 comments

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About Zendesk Chat plan types

This article lists the current and legacy Zendesk Chat plans and includes information on how to view the features ava...

Edited Feb 23, 2024

2 votes  ·  12 comments

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Introduction to the Chat dashboard

What's my plan? This article provides an overview of the Chat dashboard and navigation menu, which allows agents to...

Edited Jul 03, 2024

1 vote  ·  8 comments

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Determining your Zendesk Chat account version

What's my plan? Currently, there are four versions of Zendesk Chat in use. Which version you’re using depen...

Edited Jan 13, 2025

20 votes  ·  6 comments

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Changing your Zendesk Chat account owner

What's my plan? This article is for customers using both Zendesk Chat Phase 3 and Zendesk Chat Phase 4. For help...

Edited Aug 26, 2024

1 vote  ·  0 comments

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Zendesk Chat system requirements

What's my plan? Zendesk Chat is a web-based SaaS (software as a service) application that runs in a web ...

Edited Jan 13, 2025

5 votes  ·  2 comments

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Configuring your network for Chat

For Chat to have an optimal connection, consider the following: Traffic from *.zopim.com and *.zopim.io is on the a...

Edited Sep 29, 2023

8 votes  ·  1 comment

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Signing up for a live chat account

What's my plan? When you’re ready to add Zendesk's live chat to your customer support options, you have the followin...

Edited Jun 21, 2024

3 votes  ·  2 comments

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Chat developer resources

Get started Build your first Chat app Adding Web Widget (Classic) to your website or help center Embedding customer ...

Edited Sep 02, 2022

0 votes  ·  0 comments

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Managing third-party browser cookies for Chat-Support integration

Depending on your browser security settings, you might see the following error message when launching Zendesk Chat f...

Edited Feb 24, 2022

4 votes  ·  0 comments

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Live Chat Configuration Recommendations for Data Center Location Enabled Accounts

While Live Chat Functionality is generally able to be hosted in any of the AWS Regions where Zendesk hosts data accor...

Edited Apr 27, 2023

1 vote  ·  0 comments

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