General questions about live chat
Questions about using and managing live chat. Content includes articles about live chat settings, expected behaviours for chat functionality, questions about chats in Agent Workspace, questions about subscription and licensing for live chat, questions about handling live channel volume as a managers, and other commonly asked questions.
- I can't see a Chat API created by another admin
- Can I create a shortcut in chat for only a visitor's first name?
- What chat events appear in the API when using the ticket comments endpoint?
- Can I start an internal chat with another agent?
- How can I oversee conversations in messaging and live chats?
- How can I stop chat transcripts from being sent to my agent email?
- How long does it take for a missed chat to be created as a ticket?
- How do I enable or disable live chat or messaging in my Zendesk account?
- How do I transfer a Chat license when there is only one agent?
- How do I add live chat or messaging into my custom mobile app?
- Am I using live chat or messaging?
- Why do I suddenly have Chat on my account?
- How can I retrieve the chat ID from the History tab?
- Can I add additional fields on my pre-chat form?
- Why is there a discrepancy between accepted and served chats?
- How do I customize who receives offline chat email notifications?
- Why is there a discrepancy in Served chats between Analytics and Explore?
- Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK?
- How do I set the Chat dashboard timezone?
- How do I find my Chat Account Key?
- How can I know which tickets originated via through the chatbot app?
- Can I set the Chat language from a direct chat link?
- Can I take chats and view tickets in the same interface?
- How do agents sign in to the mobile Chat app?
- How do I link my Chat-only account with my Zendesk Support account?
- How do Chat-only agents log in to Chat?
- Where can I get a detailed list of banned Chat visitors?
- How can I offer Zendesk Chat on multiple websites?
- What is the difference between dropped chats and missed chats?
- How do I upgrade my Legacy Chat account to the most current version to enable messaging?
- I can't see a Chat API created by another admin
- Can I create a shortcut in chat for only a visitor's first name?
- What chat events appear in the API when using the ticket comments endpoint?
- Can I start an internal chat with another agent?
- How can I oversee conversations in messaging and live chats?
- How can I stop chat transcripts from being sent to my agent email?
- How long does it take for a missed chat to be created as a ticket?
- How do I enable or disable live chat or messaging in my Zendesk account?
- How do I transfer a Chat license when there is only one agent?
- How do I add live chat or messaging into my custom mobile app?
- Am I using live chat or messaging?
- Why do I suddenly have Chat on my account?
- How can I retrieve the chat ID from the History tab?
- Can I add additional fields on my pre-chat form?
- Why is there a discrepancy between accepted and served chats?
- How do I customize who receives offline chat email notifications?
- Why is there a discrepancy in Served chats between Analytics and Explore?
- Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK?
- How do I set the Chat dashboard timezone?
- How do I find my Chat Account Key?
- How can I know which tickets originated via through the chatbot app?
- Can I set the Chat language from a direct chat link?
- Can I take chats and view tickets in the same interface?
- How do agents sign in to the mobile Chat app?
- How do I link my Chat-only account with my Zendesk Support account?
- How do Chat-only agents log in to Chat?
- Where can I get a detailed list of banned Chat visitors?
- How can I offer Zendesk Chat on multiple websites?
- What is the difference between dropped chats and missed chats?
- How do I upgrade my Legacy Chat account to the most current version to enable messaging?