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General questions about live chat
Questions about using and managing live chat. Content includes articles about live chat settings, expected behaviours for chat functionality, questions about chats in Agent Workspace, questions about subscription and licensing for live chat, questions about handling live channel volume as a managers, and other commonly asked questions.
I can't see a Chat API created by another admin
Edited Dec 09, 2024
1 vote · 0 comments
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Can I create a shortcut in chat for only a visitor's first name?
Edited Apr 06, 2023
0 votes · 1 comment
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What chat events appear in the API when using the ticket comments endpoint?
Edited Feb 21, 2023
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Can I start an internal chat with another agent?
Edited Dec 02, 2022
1 vote · 1 comment
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How can I oversee conversations in messaging and live chats?
Edited Dec 10, 2024
0 votes · 0 comments
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How can I stop chat transcripts from being sent to my agent email?
Edited Nov 28, 2022
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How long does it take for a missed chat to be created as a ticket?
Edited Aug 30, 2023
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How do I enable or disable live chat or messaging in my Zendesk account?
Edited Nov 20, 2024
0 votes · 1 comment
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How do I transfer a Chat license when there is only one agent?
Edited Aug 02, 2024
0 votes · 0 comments
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How do I add live chat or messaging into my custom mobile app?
Edited May 09, 2024
0 votes · 0 comments
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Am I using live chat or messaging?
Edited Aug 15, 2024
0 votes · 2 comments
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Why do I suddenly have Chat on my account?
Edited Nov 16, 2022
1 vote · 0 comments
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How can I retrieve the chat ID from the History tab?
Edited Jan 15, 2024
1 vote · 2 comments
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Can I add additional fields on my pre-chat form?
Edited Aug 04, 2023
6 votes · 2 comments
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Why is there a discrepancy between accepted and served chats?
Edited Jul 28, 2023
7 votes · 6 comments
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How do I customize who receives offline chat email notifications?
Edited Jan 18, 2024
10 votes · 13 comments
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Why is there a discrepancy in Served chats between Analytics and Explore?
Edited Nov 15, 2023
4 votes · 5 comments
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Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK?
Edited Jan 19, 2023
0 votes · 4 comments
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How do I set the Chat dashboard timezone?
Edited Aug 21, 2024
1 vote · 4 comments
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How do I find my Chat Account Key?
Edited Oct 06, 2023
4 votes · 8 comments
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How can I know which tickets originated through the chatbot app?
Edited Nov 16, 2023
1 vote · 0 comments
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Can I set the Chat language from a direct chat link?
Edited Jan 18, 2024
0 votes · 1 comment
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Can I take chats and view tickets in the same interface?
Edited Dec 22, 2022
1 vote · 0 comments
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How do agents sign in to the mobile Chat app?
Edited Jan 30, 2024
2 votes · 2 comments
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How do I link my Chat-only account with my Zendesk Support account?
Edited Aug 22, 2024
8 votes · 4 comments
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How do Chat-only agents log in to Chat?
Edited Jan 15, 2024
6 votes · 0 comments
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Where can I get a detailed list of banned Chat visitors?
Edited Nov 10, 2022
4 votes · 0 comments
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How can I offer Zendesk Chat on multiple websites?
Edited Jan 19, 2024
3 votes · 0 comments
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What is the difference between dropped chats and missed chats?
Edited May 08, 2023
5 votes · 16 comments
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What is the difference between Support business hours and Chat operating hours?
Edited Oct 28, 2024
4 votes · 6 comments
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