How do I cancel my Zendesk Chat subscription?

Question

How do I cancel my Zendesk Chat, formerly known as Zopim, subscription?

Answer

This depends on how your Chat account was created and how it is integrated with Support. There are four versions of Chat accounts:

• Zendesk Chat Phase 3, an integrated account, for Zendesk Support customers who signed up for Chat from within Support.
• Zendesk Chat Phase 4, Chat-only or Chat + Support.

If you have issues determining your Zendesk Chat account version, see the article: Determining your Zendesk Chat account version.

Zendesk Chat Phase 3 and Phase 4

You can cancel your chat phase 3 or chat phase 4 account from Admin Center as described in this article: Cancelling products and accounts.

I don't see these options

In both cases, the action can only be taken by the account owner as they are the only admin with permission to cancel an account.

If you have a managed account or sales-assisted account, reach out to your account manager within Zendesk to update the subscription and cancel Chat. Some self-service accounts must contact Zendesk to cancel.

Warning: Cancellation takes effect at the end of your current billing cycle. At that point, you'll lose access to your account and all your account data will be deleted. This will give you time to migrate data or tie up any other loose ends. All data will be deleted according to the Zendesk Service Data Deletion Policy.