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Subscriptions and licenses

Subscriptions, licensing of users and plan upgrades. Content about pricing questions and subscription issues.


What happens when a Support account subscription expires?

Question What happens when my Zendesk Support account expires? Answer Even though your Support account is still acces...

Edited Jan 22, 2024

5 votes  ·  0 comments

5

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0

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How do I reduce the number of agent seats on my subscription?

Question How do I remove unused agent seats from my subscription, or downgrade the number of agent seats I'm paying f...

Edited Aug 21, 2024

10 votes  ·  74 comments

10

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74

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I can't enable Chat for new agents and was told we don't have enough licenses

Issue symptoms I can't enable Chat for new agents and was told we don't have enough licenses, or the option to enable...

Edited Nov 15, 2022

1 vote  ·  0 comments

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Can I cancel my Support account but keep my associated Chat account?

Question Can I cancel my Zendesk Support account while also maintaining my associated Zendesk Chat account? Answer No...

Edited Jan 22, 2024

6 votes  ·  1 comment

6

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1

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Is Explore included with my Chat account?

Question Am I able to report on Chat using Explore? Answer This depends on what kind of Zendesk account you have. Int...

Edited Jan 22, 2024

0 votes  ·  0 comments

0

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0

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