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How can I cancel my Support trial?



Edited May 14, 2024


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8 comments

we want to use zendesk... the question is how we can stop the trial version

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Gabriel Manlapig

Zendesk Customer Care

Hi GÖKHAN,
 
What do you mean you want to stop your trial version? Are you referring to cancel your trial or do you want to move to a subscribed account? 
 
Any additional information is helpful. Thank you!
 

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We want to cancel our trial. 8 days left as i remember. We want to continue with the free version. Can we do it?

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Gabriel Manlapig

Zendesk Customer Care

Hi GÖKHAN,
 
I'm afraid we don't offer any free version of Zendesk Suite or Standalone account. To continue using Zendesk, you will need to purchase a plan.

As mentioned on this article, to cancel your Support trial, let the account expire. If no payment method was added during the trial period, the account is deleted 270 days after the trial expiration date. I hope this answers your question. Thanks!
 

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Are you sure there is not free version. So we are using your system in our another webpage company...

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Gabriel Manlapig

Zendesk Customer Care

Hi GÖKHAN,
 
Before we have the free version called Chat Lite plan. However, the Chat Lite plan is no longer offered as of February 1, 2021 and is considered a legacy plan. 

In this section, you'll find details about the following legacy Chat plans:
I hope this helps. Thank you!
 

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I'd like to cancel my free trial before it ends and I get billed on a monthly basis. Can you please advise? 

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Audrey Ann Cipriano

Zendesk Customer Care

Hi DAVID BROWN welcome to our Community! :) Have you added a payment method while on trial? If not, you won't get automatically billed after your trial expires. When your trial expires and you haven't chosen a subscription. your account would be automatically cancelled. 

If you still prefer to cancel your trial before it expires, please message us so we can check on your account and proceed with the cancellation. Thank you!

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