About Zendesk Chat plan types

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  • peter.bull

    We are currently on Support Plus without chat and trying to assess chat options. We could of course move to one of the new Suite plans that's quite a big jump and would apply across all agents which may not be necessary. We are looking in detail at what we'd lose and gain by moving to Suite.

    I also believe that we can add chat to specific agents on our existing plan.  What version of chat would this be and what features does it have compared to Suite Chat?

  • Brett Bowser
    Zendesk Community Manager

    Hey Peter,

    Looks like your account manager was able to assist you further with your questions. Feel free to reach back out if anything else comes up.


  • wanda

    One of our clients is currently on the Professional Zendesk Chat Legacy plan ($29 per agent monthly/annual) and a new client also wants to purchase the same plan. I cannot find however on the website, can I get a link to this plan please?

  • Josh
    Zendesk Customer Care
    Hi Wanda!
    Thank you for messaging us.
    The chat legacy plans are no longer available for purchase. The current pricing in the article is the correct one that we have.
  • Jah Tan



    Just curious for chat department operating hours - since Lite and Team plan does not have the capability to custom change the operating hours, what is the standard chat operating hours set for these packages?

  • Dave Dyson
    Zendesk Community Manager
    Hi Jah Tan -
    Chat operating hours are a way to set periods of time when your chat agents will automatically be set to Invisible (offline hours). Agents cannot manually change their availability status during offline hours.
    If you don't have chat operating hours enabled, or as part of your plan, then agents can set their chat availability at any time.
    See What is the difference between Support business hours and Chat operating hours? and Creating a schedule with operating hours

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