This article lists the current and legacy Zendesk Chat plans and includes information on how to view the features available for plans.

This article includes the following sections:

  • Current Chat plans
  • Legacy Chat plans
  • Viewing your plan type

Current Chat plans

The current Zendesk Chat plans are:

  • Team, included with Suite Team and Suite Growth
  • Professional, included with Suite Professional
  • Enterprise, included with Suite Enterprise and Suite Enterprise Plus

For feature information, see the Zendesk Suite plan comparison page, then refer to the live chat and messaging sections.

Note that if you have a Chat account prior to purchasing The Suite, your Chat-only agents may need to be updated. See About Suite seats and Chat-only agents for more information.

Legacy Chat plans

In this section, you'll find details about the following legacy Chat plans:

  • Zendesk Chat Lite Legacy plan
  • Legacy Chat plans available prior to August 2nd 2017

Zendesk Chat Lite Legacy plan

The following table shows the Chat plans that were available prior to February 1, 2021. The Chat Lite plan is no longer offered as of February 1, 2021 and is considered a legacy plan. 

Plans August 2, 2017 - January 31, 2021 Plans as of February 1, 2021

Lite

Legacy plan, no longer offered

Team

Team

Professional

Professional

Enterprise

Enterprise

The following table shows feature availability for Chat Lite plans as of January 31, 2021. Refer to the Lite column below for a list of features that were available on that legacy plan. 

Zendesk Chat pricing
 
Annual subscription term (per agent per month)
$0
Monthly subscription term (per agent per month)
$0
Total Agents
1
Support from the Zendesk team  
Self-service Help Center & Community
Y
Email support
N
Live chat support (English only)
N
Chat experience  
Concurrent chats
1
Chat rating
Y
Shortcuts (convert a few characters into complete sentences using preset commands)
Y
Automatic chat translation
Y
Android and iOS Apps
Y
Pre-Chat form
Ask visitors for their personal information before starting a chat
Y
Offline chat
Always on
File transfers
N
Management  
Chat history
14 days
Visitor information list
Y
Chat tags
Y
Transfer chats between agents and departments
N
Triggers support
N
Group agents into departments
N
Operating Hours
N
Chat routing
N
Skills-based routing
N
Roles and permissions
N
High-load Dashboard
N
Customization  
Chat widget customization
Y
Advanced widget customization
N
Chat Badge
Always on
Hide widget when offline
N
Widget unbranding
N
Analytics and reporting  
Chat and agent reports
N
Email reports
N
Agent leaderboard
N
Conversion tracking
N
Chat reporting in Explore
N
Real-time monitor
N
Platform  
Mobile Chat SDK
Y
Zendesk Support integration
Y
Third-party integrations
1
JavaScript API
Y
REST API
N
Public apps
N
Private apps
N
Custom Font API
N
Chatbots (Powered by the Conversations API)
N
Real-Time API
N
Web SDK
N
Security  
SSL Encryption
Y
Two-Factor Authentication
Y
Single sign-on (SSO) for web and mobile*
N
Visitor banning
Y
Disaster recovery
Standard
Blocked Countries
N
Allowed Domains
N
Credit card redaction
N
IP access restriction
N
Industry certification (including HIPAA)
N

$ Feature availability depends on Chat account type + requires Support

Legacy Chat plans available prior to August 2, 2017

The following table shows the legacy Chat plans, available prior to August 2, 2017 and their corresponding plans August 2, 2017 - January 31, 2021.

Legacy plan
before August 2, 2017

Plans
August 2, 2017 - January 31, 2021

Lite

Lite

Basic

Team

Advanced

Professional

Premium

Enterprise


Viewing your plan type

You can view your current plan in the billing section of Admin Center.

To view your current plan

  • In Admin Center, click  Account in the sidebar, then select Billing > Subscription.

For more information, see Viewing plan subscriptions.

Powered by Zendesk