Turning off messaging for web and mobile channels

Return to top


  • Anna Rose Heyman

    We are currently testing messaging and can't have it on at all times. I want to know how to easily turn the widget off when we aren't going to be available. I followed the above steps 30 minutes ago and my widget is still showing as available for chat 


    How do you turn it on/off or set a schedule for it to be on/off?

  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Anna,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, the following feature of Zendesk Messaging cannot be disabled or turned off by schedule. Only admins can enable/disable the following feature by going to the Admin Center as described in this article.

    As this article mentioned, If you disable messaging for a brand, it removes messaging functionality for that brand but retains any widget, SDK, and Flow Builder messaging settings you have configured.

    Thank you!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |

  • Michael Montano


    When I log into Admin Center, it does not have an option for "Channels", so I can't follow the instructions about. At the moment, we only are using Zendesk Guide as an internal knowledgebase and want to disable that chat function for that only. 

    We still want it available for a live site.

  • Miranda Burford
    Zendesk Product Manager

    Hi Michael Montano,

    Based on what you've described, it sounds like you're using the Classic live chat experience (not messaging).  This article should help, https://support.zendesk.com/hc/en-us/articles/4408821673242.

    - Miranda.



Please sign in to leave a comment.

Powered by Zendesk