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Allyssa

Joined Apr 15, 2021

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Last activity Apr 08, 2023

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ACTIVITY OVERVIEW

Latest activity by Allyssa

Allyssa commented,

CommentSubscriptions and licenses

Issue Still Here: Unfair Cancellation Rule for Yearly Plan

Hey everyone, we're on a yearly plan that ends in [October 2023], and on 6 April 2023, we accidentally bought two more license seats than we need. We just want to cancel and get a refund.

Zendesk's account manager informed us of the current policy, which requires canceling 30 days before the plan ends. However, this doesn't seem fair for us yearly subscribers, as it makes us lose over 6 months of fees. We're asking Zendesk to cancel the extra seats and give us a refund. Any help or advice from the community and company reps would be great. Thanks!

View comment · Edited Apr 08, 2023 · Allyssa

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