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General account administration
Articles for admins to manage Zendesk general settings such as account ownership, subdomains, account cancelation, and migrations, data exports, timezones, and security.
Edited Nov 19, 2024
1 vote · 0 comments
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How do I change the password security level to Recommended?
Edited Jan 08, 2024
0 votes · 0 comments
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How can I resolve requests being blocked by my endpoint protection tool?
Edited Dec 15, 2023
0 votes · 0 comments
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Does Zendesk support custom code?
Edited Oct 21, 2022
6 votes · 0 comments
6
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Error saving organization: Name must not contain the '|' character
Edited Jan 19, 2024
1 vote · 0 comments
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Agent suddenly downgraded to end user
Edited Aug 01, 2024
1 vote · 0 comments
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Is it possible to transfer my Support account ownership to a Sell-only user?
Edited Jan 19, 2024
3 votes · 0 comments
3
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Where can I find my Zendesk subdomain?
Edited Dec 03, 2024
3 votes · 6 comments
3
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Edited Dec 13, 2024
93 votes · 0 comments
93
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How do I merge or migrate two Zendesk accounts?
Edited Jul 16, 2024
8 votes · 9 comments
8
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9
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Are tickets and ticket data kept permanently on my Zendesk?
Edited Mar 13, 2024
6 votes · 8 comments
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Will there be any issues with changing the account owner?
Edited Aug 01, 2024
0 votes · 0 comments
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Who is the owner of my account?
Edited Nov 21, 2024
12 votes · 10 comments
12
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How do I change my Zendesk subdomain if my company is renamed?
Edited Jul 26, 2023
3 votes · 0 comments
3
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How do I sync my sandbox to match products and add-ons?
Edited Sep 12, 2024
4 votes · 4 comments
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Why did I receive an email stating Account Assumption was granted?
Edited Jan 19, 2024
2 votes · 4 comments
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I just took over as the account owner. What do I need to know?
Edited Feb 07, 2024
0 votes · 0 comments
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Can I get my old subdomain back?
Edited Jul 26, 2023
2 votes · 0 comments
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Will my account and settings reset when I move from a trial to a paid account?
Edited Jan 19, 2024
0 votes · 0 comments
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Which time zone does Zendesk use?
Edited May 21, 2024
3 votes · 6 comments
3
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6
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Can I reactivate or retrieve data from a canceled account?
Edited Feb 12, 2024
8 votes · 6 comments
8
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How do I reactivate my suspended, expired, or canceled account?
Edited May 17, 2024
6 votes · 0 comments
6
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Edited May 08, 2023
2 votes · 0 comments
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How do I get a sandbox account test environment?
Edited Feb 05, 2025
3 votes · 0 comments
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What should I consider when getting a new mobile device?
Edited Jan 19, 2024
1 vote · 0 comments
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How do I remove test data from my trial?
Edited Jan 19, 2024
0 votes · 0 comments
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