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General account administration

Articles for admins to manage Zendesk general settings such as account ownership, subdomains, account cancelation, and migrations, data exports, timezones, and security.


What is a VAT or GST number?

Question What does VAT or GST number mean on the payments page in Admin Center? Answer Some countries require their b...

Edited Nov 19, 2024

1 vote  ·  0 comments

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How do I change the password security level to Recommended?

Question How do I change the password security level to Recommended? Answer Zendesk strongly suggests setting the Rec...

Edited Jan 08, 2024

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How can I resolve requests being blocked by my endpoint protection tool?

Issue symptoms My company uses an endpoint protection tool, such as Crowdstrike. I ran into an error stating that req...

Edited Dec 15, 2023

0 votes  ·  0 comments

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Does Zendesk support custom code?

Question I'd like to customize features in my account that are not natively possible. Does Zendesk support custom cod...

Edited Oct 21, 2022

6 votes  ·  0 comments

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Error saving organization: Name must not contain the '|' character

Issue symptoms When I try to create an organization, I receive the error below. Error saving organization: Name must...

Edited Jan 19, 2024

1 vote  ·  0 comments

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Agent suddenly downgraded to end user

Issue symptoms An agent on my account was suddenly downgraded to an end user. None of the admins on the account made ...

Edited Aug 01, 2024

1 vote  ·  0 comments

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Is it possible to transfer my Support account ownership to a Sell-only user?

Question I own both a Support account and a Sell account. Can I transfer the ownership of my Support account to one o...

Edited Jan 19, 2024

3 votes  ·  0 comments

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Where can I find my Zendesk subdomain?

Question What is my Zendesk subdomain? Answer Your subdomain is a unique identifier of your Zendesk account, which ap...

Edited Dec 03, 2024

3 votes  ·  6 comments

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How do I cancel my account?

Question How do I cancel my Zendesk account? Can Zendesk cancel my account for me? Answer Agents cannot cancel a Supp...

Edited Dec 13, 2024

93 votes  ·  0 comments

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How do I merge or migrate two Zendesk accounts?

Question I have multiple Zendesk Support accounts that I want to consolidate. How can I move the data from one Suppor...

Edited Jul 16, 2024

8 votes  ·  9 comments

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Are tickets and ticket data kept permanently on my Zendesk?

Question Are tickets and ticket data kept permanently on my Zendesk? Answer When you delete a ticket, Zendesk soft de...

Edited Mar 13, 2024

6 votes  ·  8 comments

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Will there be any issues with changing the account owner?

Question What do I need to be aware of when changing the account owner? Answer Changing the owner of your Support ac...

Edited Aug 01, 2024

0 votes  ·  0 comments

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Who is the owner of my account?

Question How do I find out who is the owner or admin of my Zendesk account? Answer You can locate your account owner ...

Edited Nov 21, 2024

12 votes  ·  10 comments

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How do I change my Zendesk subdomain if my company is renamed? 

Question My company changed names and I want to update my Zendesk subdomain. What are the steps to change my subdomai...

Edited Jul 26, 2023

3 votes  ·  0 comments

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How do I sync my sandbox to match products and add-ons?

Question I updated the subscription in my production account. How do I sync my sandbox to match products and add-ons?...

Edited Sep 12, 2024

4 votes  ·  4 comments

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Why did I receive an email stating Account Assumption was granted?

Question Why did I receive an email stating that Account Assumption was granted on my Zendesk account? Answer This ...

Edited Jan 19, 2024

2 votes  ·  4 comments

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I just took over as the account owner. What do I need to know?

Question I am the new owner of the Zendesk account. What should I know about? Answer Get to know your unique account ...

Edited Feb 07, 2024

0 votes  ·  0 comments

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Can I get my old subdomain back?

Question Can I use an existing domain for my account? Answer If your desired subdomain is already in use, you will ru...

Edited Jul 26, 2023

2 votes  ·  0 comments

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Will my account and settings reset when I move from a trial to a paid account?

Question When I finish my trial and sign on to a paid account, will all of the changes and customizations I made to m...

Edited Jan 19, 2024

0 votes  ·  0 comments

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Which time zone does Zendesk use?

Question Which time zone does Zendesk use? Answer Timestamps can be displayed in different time zones across your Ze...

Edited May 21, 2024

3 votes  ·  6 comments

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Can I reactivate or retrieve data from a canceled account?

Question Can I retrieve data from a canceled account? Answer When you cancel your account, you lose access to your d...

Edited Feb 12, 2024

8 votes  ·  6 comments

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How do I reactivate my suspended, expired, or canceled account?

Question My account was suspended, how can I reactivate it? Answer Your Zendesk account can be suspended due to a la...

Edited May 17, 2024

6 votes  ·  0 comments

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Is Zendesk HIPAA compliant?

Question Can healthcare companies that manage patient information use Zendesk? Is Zendesk compliant with the Health I...

Edited May 08, 2023

2 votes  ·  0 comments

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How do I get a sandbox account test environment?

Question How do I get a sandbox account test environment? Answer The sandbox testing environment is a feature of the ...

Edited Feb 05, 2025

3 votes  ·  0 comments

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What should I consider when getting a new mobile device?

Question I use Zendesk on my mobile device and will be replacing the device - what should I consider? Answer When get...

Edited Jan 19, 2024

1 vote  ·  0 comments

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How do I remove test data from my trial?

Question Can I remove test data from my trial? I added test data and would like to remove it prior to moving to a pai...

Edited Jan 19, 2024

0 votes  ·  0 comments

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