Changing the account owner

Return to top


  • Sierra

    I just went through this with our account. It was a little lengthier than I had anticipate. We only have 2 seats and I wanted to switch the ownership from an admin to a contributor. Long story short, you have to update the owner, downgrade an admin, upgrade a contributor and then switch them to owner. Note, we could not do this version which is what we had originally thought we could do.

    Note: If you do not want to change the email address of the current owner profile, you can submit a request to Zendesk Customer Support and we can assist with adding a temporary agent seat to your account to create a new user profile.

  • Ola Timpson

    It says the request has to come from an email address in the company's domain. I assume this means we have to email it in, but the 'Zendesk Customer Support' page doesn't give an email option. Please can you advise how we do this?


    por favor necesito ayuda

    necesito recuperar una cuenta


  • Christine Felicia
    Zendesk Engineering
    Hi Olga,

    If you are having issues signing in to your account, you can reset your password. If you are having issues receiving the password reset email, see this article: I am not receiving my password reset email.

    For all other issues signing in, you may check out I am having trouble logging in to Zendesk.

  • Roz Ross

    when you transfer ownership to another member does the billing admin automatically change on the system to the New person ? 

  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Roz, yes, once you transfer the ownership to another member, the account owner should be receiving the invoices going forward unless you want a different email address listed. You can also check who receives the invoices by going to In Admin Center, click the Account icon in the sidebar, then select Billing > Invoices > Recipients Tab. 

    Thank you! :)


Please sign in to leave a comment.

Powered by Zendesk