I am having trouble logging in to Zendesk

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26 Comments

  • Colin O'Brien

     

    Why am I suddenly getting this message on Safari using either iOS or Mac OS?

    iPhone and iPad Apps still work properly.

    Access Denied

    You do not have access to this page. Please contact the account owner of this Zendesk for further help.

    0
  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hey Colin, I'm sorry you're experiencing this. Let me raise a ticket on your behalf so we can check your account! You should receive an email from our team shortly. See you there!

    0
  • Andy

    I cant login to our Zendesk Chat? would somebody be able to contact me to advise, thanks 

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Andy,

    I'm going to create a ticket on your behalf so our Customer Care team can follow up with you.

    You'll receive an email shortly stating your ticket has been created.
     
    Cheers!
    0
  • Govage

    I get the same error as Colin when trying to log in

    It appeared recently (during a month I think)

    This error is reproduced on Chrome, but is not reproduced on Safari after disabling option "Prevent cross-site tracking". I cannot get rid this error on Chrome either.

    0
  • Colin O'Brien

    Interestingly I briefly had the same issue again today so refreshed the page in Safari and it login successfully. Strange transient problem…

    0
  • Red Miano

    Access Denied

    You do not have access to this page. Please contact the account owner of this Zendesk for further help.

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Red,

    It looks like you have a ticket open with our Customer Care team regarding this issue. Our team will continue working with you to ge this issue resolved.
     
    Thanks for bringing this to our attention!
    0
  • Adhil M

    Hi,

    I'm getting a page does not exist message when trying to access ticket urls and the link to login as an agent or as a customer to zendesk. This was working until a about 30 minutes ago.

    I'm also getting as access denied message when trying to access the zendesk account url that I received 

    Would be great to get help in this one

    0
  • Marine
    Zendesk Customer Care
    Hi Adhil!
     
    I'm going to create a ticket on your behalf so that our team can take a closer look at it.
    You can expect an email shortly!
     
     
    1
  • Devin Morris

    How

    0
  • Ryan Kennelly

    Marine- can you send a ticket for us as well? We can't sign in to help.ihealthagents.com using SSO or regular login credentials. 

    0
  • Marine
    Zendesk Customer Care
    Hi Ryan!
     
    I've just created a ticket for you - you can expect an email shortly!
     
    0
  • Adhil M

    Thank you for sorting out my issue. 

    0
  • Adhil M

    Hi,

    I tried to reset one of the customer accounts and am now getting the same page does not exist (as customer) and access denied (when accessing as agent or admin) 

    0
  • Marine
    Zendesk Customer Care
    Hi Adhil,
     
    Looks like you successfully logged in to your account when checking from my side now!
    If you're still getting issues, please let me know through the ticket that we've created for you. You should find an email associated in your inbox!
     
    0
  • نعم شكرا لك

    0
  • نعم شكرا لك

    -2
  • Pratik Kothari

    Hi Marine

    I am trying to login to my account https://gotechark.zendesk.com and I am getting the same error that the page doesn't exist. 

    Can you please create a ticket for us and help with this as well?

    0
  • Marine
    Zendesk Customer Care
    Hi Pratik!
     
    Ticket created. You should find an email in your inbox soon!
     
    0
  • Patrik Martínek

    Hello, I am unable to connect through Patreon, through Gmail. When I use agent, it just load error and go back to ask for email and password, and when I use my email, and password, which is correct, I tried just now login to Patreon, it worked, but through zendesk it says incorrect password, also not receiving reset email....

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Patrik, 

    Are you experiencing issues logging into Zendesk outside of the Patreon integration? Are you using Support or Chat? Any additional information you can provide may help us point you in the right direction. 
     
    Thanks!
    0
  • Vamshi R

    Hello Everyone, 

     Hope someone can assist me on the issue which our agents are facing frequenetly,when the agents are trying to logging into Zendesk Support through Google SSO. After multiple attempts, our agents were able to access to Zendesk support portal.

    Below is the screenshot of the error.

    0
  • Kai
    Hi Vamshi,
     
    To assist you better, I've created a ticket on your behalf so we can troubleshoot this issue together. Please check your email for more information. 
    0
  • Ilana P

    I cannot log into my account. This has happened repeatedly to me and my colleagues that we are randomly thrown out of zendesk and then cannot log in again.

    As a side note, a public forum is not an effective way to provide support

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Ilana,

    I'm going to create a ticket on your behalf so our Customer Care team can dig into this with you.
     
    You'll receive an email shortly stating your ticket has been created.
     
    Cheers!
    0

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