Issue symptoms
I can't log in to my Zendesk account.
Resolution steps
Several reasons cause trouble when you sign in. There are several different products and resources which you may try to access.
To sign in after you select your subdomain, use the button below. After you sign in, use the product tray to navigate to other products.
If you still have trouble, find the section below that matches your problem and product to get help with the sign-in process.
Support account agent login
Use the correct sign-in page for the subdomain of the account you want to enter. If you don't know your subdomain, use the Zendesk login reminder tool. Select I am an Agent on the sign-in screen:
If you use the correct page but still have trouble, see these articles for your specific situation:
- How do I reset my password when I can't sign in?
- Accessing your Zendesk account when your SSO service is down
- I use 2-factor authentication and am locked out
- Error: Refused to connect
If the above articles don't help
-
Go to yoursubdomain.zendesk.com/access/normal and attempt to sign in with your Zendesk credentials. The system doesn't present the option to get a new password until you try to sign in at least once.
Note: If your company uses single sign-on (SSO), see the article on access when your SSO service is down instead. -
Clear cache and cookies on your web browser and try to sign in at the
/access/normalURL again. - Open an incognito or private browsing window in your web browser and try the
/access/normalURL. This removes extensions that may interfere with your sign-in or use of Zendesk.
Chat-only accounts and Chat-only agents
- Use the correct sign-in page for chat-only accounts:
yoursubdomain.zendesk.com/chat, replacingyoursubdomainwith your actual subdomain - How do I reset my Zendesk Chat password?
- How do Chat-only agents log in to Chat?
Sell accounts
- For Zendesk Sell accounts, see Zendesk Sell accounts: resetting a password
- For Sell Legacy accounts created before January 7, 2020, that you haven't migrated to Zendesk, see Sell Legacy accounts: resetting your password
- For issues when you sign in to Sell, see Troubleshooting sign in issues
- If you sign in to Sell for the first time after you connect your legacy Sell account to the Zendesk platform, see How do I sign in to a Sell account on the Zendesk platform for the first time?