Issue symptoms

I use 2-factor authentication and am locked out of my account. 

Resolution steps

  1. Search your email inbox for any recovery codes that were sent to you previously and use them to log in.
  2. If you are not able to locate any recovery codes, reach out to the owner of your account as they are able to generate additional codes for you.
  3. If you need to contact Zendesk Customer Support for assistance, be advised that an owner on the account will need to give permission for us to take further action.

For more information, see this article: Using 2-factor authentication.

Note: Five login attempts are permitted within ten minutes before being locked out.
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