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Uso la autenticación de dos factores y mi cuenta se bloqueó



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Ben Van Iten

Zendesk Digital Resources Team

Editado 01 sept 2022


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5 comentarios

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Elaine

Zendesk Customer Care

Hi Angela,
 
If you're blocked after multiple unsuccessful attempts in Zendesk 2-factor authentication (2FA), wait for a few minutes to an hour before trying again. Ensure you enter accurate credentials, and consider using backup codes if available. For assistance, contact Zendesk Support. 

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muchas gracias!! Elaine

 

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Elaine

Zendesk Customer Care

My pleasure! 

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necesito ayuda, no puedo ingresar a Zendek, ingreso el codigo a Autentificación y no es valido

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Hi Angela.
 
Hi, thanks for contacting us.
 
Hope you're well
 
I'm sorry for the delay in responding to your support request. We are experiencing a high volume of requests and are doing our best to respond to each request as quickly as possible.
 
I understand that you cannot access your Zendesk account. I'm going to close this request and create a new one to provide follow-up. to your request as a priority.
 
I recommend contacting the owner of your Zendesk account to provide you with a temporary access code.
 
 
 

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