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Anna Cicognani

Joined Dec 07, 2022

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Last activity Apr 16, 2023

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ACTIVITY OVERVIEW

Latest activity by Anna Cicognani

Anna Cicognani commented,

CommentAccounts and billing

Thank you Lisa Kelly - the issue is that I have contacted your support desk, but I am getting no replies (and my first ticket - 11027789 - was deleted completely at your end - very strange!). I logged a 2nd one (11047407), but I am getting nowhere... I appreciate you being so responsive BTW!

View comment · Edited Dec 07, 2022 · Anna Cicognani

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Anna Cicognani commented,

CommentAccounts and billing

For the record, there is no option to cancel the subscription - and yes I am the account owner and the billing contact. Please contact me urgently as I need this resolved, thank you in advance, Rohit Pillai and Lisa Kelly.

View comment · Edited Dec 07, 2022 · Anna Cicognani

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Anna Cicognani commented,

CommentAccounts and billing

Shocking experience. I have also tried to cancel my account and the ticket I logged with you magically disappeared after 5 days! Unfortunately for you, I have the emails which related to that ticket, so I have opened a new one and also escalated to your legal team. I will reject and dispute all charges to my card after the billing date in January 2023 which you are forcing me to pay even if I have given you over 45 days of notice. This is the most appalling experience I've had with any subscription software, ever.

View comment · Posted Dec 07, 2022 · Anna Cicognani

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