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![Xiryll Matthew De Guzman's Avatar](https://support.zendesk.com/system/photos/4539911065498/profile_image_4539987941658_10557657.jpg)
Xiryll Matthew De Guzman
Joined Apr 16, 2022
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Last activity Apr 16, 2022
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Latest activity by Xiryll Matthew De Guzman
Xiryll Matthew De Guzman commented,
All we wanted to do was to cancel our Zendesk account as we are not using it. We paid $3,780.00 in total for the first year and we barely utilized it as it is not meant for our business. I canceled the account on April 14, 2022, to avoid getting charged. But today April 16, 2022, Zendesk charged the card on file without our consent. All I want is to get out of Zendesk and get our money back which is $3,780.00. The customer service team is hard to reach and no one is responding to our tickets. Please we just want to get rid of Zendesk.
View comment · Posted Apr 16, 2022 · Xiryll Matthew De Guzman
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Xiryll Matthew De Guzman commented,
We got charged even if we canceled the account already. I would like to get our money back without going through a Chargeback with the bank.
View comment · Posted Apr 16, 2022 · Xiryll Matthew De Guzman
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