Issue symptoms
I’ve just tried processing payment for my account and received the error: A transaction error occurred. Your credit card has not been charged.
Resolution steps
There are a couple of things you can do to try to solve this issue:
- Clear the cache of your browser and make the payment again.
- Make sure the cardholder field is filled in with the first and last name of the card owner.
- If you are in the USA, the Postal Code contains only the first five digits, and State is required.
- If the issue persists, call the credit card provider.
For more information about code errors, see the article: Resolving issues when your credit card fails.
2 comments
Chris B
URGENT: Despite following the suggested resolution steps, this error still occurs when updating the credit card details in our account.
Our account faces suspension/closure according to your automated notifications if the payment cannot be processed within the next 7 days. Previous attempts to reach your support remain unanswered for weeks and months. Please ask someone to get back to me immediately on this and/or extend the cancelation deadline for our account so this can be resolved.
0
Brett Bowser
Thanks for taking the time to share this with us and sorry that this error keeps ocurring when you attempt to update your billing information. I see you have a ticket open with our Finance team and they followed up earlier this morning requestiong more information.
I'd recommend following up with them in that email and they will be able to assist further.
Let us know if there's anything else we can help with.
Cheers!
0