How to clear cache and cookies

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  • Andrew Chu

    Wanna put a question here - can you advise how often this has to be done? Weekly? Daily? Or supposedly only when agents having issues with Zendesk? 

  • Arianne Batiles
    Zendesk Customer Care

    Hi Andrew Chu,

    Regularly clearing your browser's cache can help your computer and browser fix problems such as loading issues, formatting issues on a web page and updating your Zendesk settings. 
    We recommend clearing cache whenever there is a change in configuration or a significant update made to your account. As a first step, we also recommend clearing cache when troubleshooting general performance issues with Zendesk. 

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