How to clear cache and cookies

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  • Andrew Chu

    Wanna put a question here - can you advise how often this has to be done? Weekly? Daily? Or supposedly only when agents having issues with Zendesk? 

  • Arianne Batiles
    Zendesk Customer Care

    Hi Andrew Chu,

    Regularly clearing your browser's cache can help your computer and browser fix problems such as loading issues, formatting issues on a web page and updating your Zendesk settings. 
    We recommend clearing cache whenever there is a change in configuration or a significant update made to your account. As a first step, we also recommend clearing cache when troubleshooting general performance issues with Zendesk. 
  • Steve Huey

    Hi Andrew,

    Clearing the cache on Safari did not resolve the issue. 

    I now see if I open one of my pending tickets, the Assign field is there and after 5 seconds disappears. 

  • Francis Casino
    Zendesk Customer Care
    Hi Steve,
    I've noticed that you're experiencing problems with the Assignee field disappearing. In addition to clearing your browser's cache and cookies, could you kindly check whether your browser is running the latest version? If it's not up to date, updating it should help resolve the issue.

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