问题特征
我刚尝试处理我的帐户付款，收到了错误消息：发生交易错误。您的信用卡未被收费。
解决步骤
您可以尝试通过以下方式解决此问题：
- 清除浏览器缓存，重新支付。
- 确保持卡人字段已填写持卡人的名字和姓氏。
- 如果您在美国，邮政编码仅包含前五位数， 州 是必填项。
- 如果问题仍然存在，请致电信用卡提供商。
有关代码错误的更多信息，请参阅文章：解决信用卡失败时的问题。
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2 条评论
Brett Bowser
Thanks for taking the time to share this with us and sorry that this error keeps ocurring when you attempt to update your billing information. I see you have a ticket open with our Finance team and they followed up earlier this morning requestiong more information.
I'd recommend following up with them in that email and they will be able to assist further.
Let us know if there's anything else we can help with.
Cheers!
0
Chris B
URGENT: Despite following the suggested resolution steps, this error still occurs when updating the credit card details in our account.
Our account faces suspension/closure according to your automated notifications if the payment cannot be processed within the next 7 days. Previous attempts to reach your support remain unanswered for weeks and months. Please ask someone to get back to me immediately on this and/or extend the cancelation deadline for our account so this can be resolved.
0
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