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Action Builder
Zendesk 用户组简介 — 由用户领导、面向用户的定期持续活动。
This workshop is designed specifically for support agents and admins looking to master the art of prompting Large Language Models (LLMs) like ChatGPT, Claude, or Gemini. Learn core prompting principles, from crafting clear and precise requests to avoiding ambiguity and words with multiple meanings. We'll explore practical prompting techniques through interactive exercises in categories such as information retrieval, rewriting, summarization, and ideation. Walk away with essential tips, real-world examples, and best practices to immediately improve the quality and accuracy of your AI-assisted outputs.
By participating in this webinar, you will be able to:
Build efficient ticket routing Learn how to create ticket routing workflows, ensuring tickets reach the right person or team quickly and accurately to improve resolution times
Streamline agent workflowsDiscover how to configure agent-facing workflows that reduce manual handling, helping your team manage tickets more effectively without relying solely on external training resources
Manage tickets with views and macrosGain practical knowledge on using views to prioritize tickets, such as those waiting longest or reopened, and macros to automate common actions like escalating requests and sending canned responses, saving valuable time
Leverage automation and appsExplore automation tools and app marketplace options that simplify ticket management tasks, including auto-assigning tickets, handling out-of-office scenarios, and prioritizing urgent issues, enhancing overall team productivity
After attending this session, you will learn how to:
Routing tickets using triggers
Handling tickets using views
Handling tickets using macros
Each topic will be accompanied by a live demo of the feature of workflow to give you a practical understanding of how to implement them in your own Zendesk account.
At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.
Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. Click the RSVP button to secure your spot today. The Zendesk team looks forward to seeing you on May 13, 2025 - 11:00 AM (UTC-06). Let’s work together to create a great Zendesk experience for you and your team.
Workflow: Auto-assigning tickets to a specific agent or group
Creating views to build customized lists of tickets
Creating macros for repetitive ticket responses and actions
Creating ticket triggers for automatic ticket updates and notifications
Join us May 14 at 11:00 AM CDT to learn how Zendesk helps teams like IT, HR, and more reimagine employee service for the AI era with the Zendesk Employee Service Suite. Get an inside look at our latest innovations from service catalog and approvals, to AI agents, and see what's on the horizon.
Revolutionize Employee Service: Explore how the Zendesk Employee Service Suite enhances service delivery for teams like IT and HR, driving efficiency and employee satisfaction in the AI era.
AI-Powered Support: Discover how AI agents are seamlessly integrated into the suite to provide instant assistance, automate routine tasks, and elevate the overall employee experience.
Innovative Features: Dive into our latest advancements, including a comprehensive service catalog and streamlined approval processes, designed to simplify requests and enhance response times.
Exciting Announcements from Relate: Get the latest updates from the Relate conference, highlighting new features and enhancements in the Zendesk Employee Service Suite that will redefine employee service.
This interactive session offers you the chance to engage directly with our experts, who will provide insights tailored to your specific needs.
👉 Register Today to secure your spot and learn how Zendesk AI Agents can transform your employee service strategy!
Join us for this enlightening deep dive and contribute to the conversation on shaping the future of employee support with AI. We look forward to seeing you there!
Ready for your close-up? Join us for our next Zendesk User Admin meetup where we're rolling out the red carpet for the exclusive premiere of Action Builder - now available in Early Access!
Be among the first to witness this groundbreaking feature that's about to transform how your team manages processes across multiple systems—all without writing a single line of code. Most attendees will be getting their very first glimpse of this exciting new tool!
What to Expect:
Whether you're a seasoned Zendesk pro or just getting started, this special Early Access showcase puts you at the forefront of Zendesk innovation—giving you the tools to simplify workflow automation before anyone else.
Secure your virtual front-row seat today! Early Access events typically fill up quickly, so register now to be part of this exclusive preview.
And... that's a wrap! (Until the big premiere on May 21st!)
Join us on May 29th at 11:00 AM CDT for a focused walkthrough with our product experts of the latest Copilot updates announced at Relate 2025. This session will cover key functionality updates, how they work in practice, and how you can operationalize these capabilities in your environment to drive productivity and get more from Zendesk AI.
Agent Copilot: See how to use new capabilities like agent coaching, action flows, connected knowledge, and more to boost agent productivity, guide them more effectively, take action, and deliver consistent, real resolutions.
AI Admin Tools: Get a closer look at the new AI insights hub, intelligent triage enhancements, prompt based reporting, and how they can help you fine-tune routing rules, surface gaps, and optimize performance.
👉 Register now to see what’s new, how it works, and how you can apply it to your current setup.
This session is interactive and solution-oriented, with space for your questions and practical guidance from our team.
We’re excited to invite you to our community event, Deep Dive into Zendesk for Contact Center, on June 12th at 11 AM CT! See how Zendesk can uplevel your omnichannel contact center with advanced capabilities like customizable IVR, real-time AI, unified inbound and outbound dialing, and granular security controls.
👉 Register today to secure your spot and see how Zendesk for Contact Center can transform your service operations!
This interactive session will allow you to engage directly with our experts, who will provide insights tailored to your specific needs. Join us for this enlightening deep dive and learn how we’re shaping the future of customer support with Zendesk for Contact Center. We look forward to seeing you there!
