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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Check out these Guide tips for your Help Center! Follow this post and we'll update you when we add a new tip. Tips fro...

Edited Dec 07, 2022 · Jennifer RoweZendesk Documentation Team

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I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

Edited Oct 02, 2024 · Matthew Toenjes

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The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. Let ge...

Edited Nov 23, 2021 · Trapta SinghCommunity Moderator

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Hi Community, Question - Is there any way to automatically close an open accordion when you click to open another one? ...

Edited Jun 18, 2024 · Ifra SaqlainCommunity Moderator

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Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

Posted Mar 28, 2019 · Andrei KamarouskiCommunity Moderator

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A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

Edited Feb 08, 2024 · Trae McConniel

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** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

Posted Jan 15, 2024 · Abdelhameed Khaled

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As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

Edited Jan 03, 2024 · Brandon TiddUser Group Leader

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I need help figuring out if something is possible for Ticket Submissions.    Scenario: We have a large client base, and ...

Posted Jul 03, 2024 · Robyn Casanova

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Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...

Posted Jan 11, 2017 · Supervisão - Atendimento

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I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

Posted Feb 05, 2025 · Jeff Hubbard

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We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...

Posted Sep 13, 2024 · Fredrick Hildebrand

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Prerequisite:* Admin access Support & Guide* Default Copenhagen Theme* Turn-on anonymous ticket submission* Custom f...

Posted Dec 12, 2023 · Edward Teach

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The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad ...

Posted Oct 30, 2020 · Chris Bulin

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In order to prevent customer from submitting tickets to your support after they have churned , ZD suggested this KB arti...

Posted Jan 28, 2025 · Rishi Dutta

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How to add an HC Article to multiple sections (using a redirect) Zendesk level:  IntermediateKnowledge:  Javascript, Gui...

Posted May 22, 2020 · Alejandro Colon

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Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery.  How to requi...

Posted Mar 27, 2019 · Karen D Snyder

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I’ve enabled the Follow-ups feature in Zendesk, which is supposed to copy the original assignee and group to follow-up t...

Posted Dec 26, 2024 · Josie Cramer

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