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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Using Customer Journey idea to set up or scale your Zendesk
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      Six months ago I promised to write a post answering the

      Data ultimo post: 28 mar 2019 · Andrei Kamarouski

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      Tip: Collapsible headers in articles or templates (accordions)
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      The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. Let get...

      Data ultimo post: 18 ago 2021 · Trapta Singh

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      Streamlining Zendesk Administration: Mastering Schedules and Holidays
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      As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

      Data ultimo post: 03 gen 2024 · Brandon Tidd

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      Group / Departments actual ticket resolution time
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      ** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

      Data ultimo post: 15 gen 2024 · Abdelhameed Khaled

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      Stop Thank You Responses From Reopening Tickets - 2024
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      A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

      Data ultimo post: 08 feb 2024 · Trae McConniel

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      Add Accordion to the templates
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      Hi Community, Question - Is there any way to automatically close an open accordion when you click to op...

      Data ultimo post: 18 giu 2024 · Ifra Saqlain

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      New request list experience - Export .csv Button
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      I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

      Data ultimo post: 02 ott 2024 · Matthew Toenjes

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      Guide community tips for Help Center
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      Check out these Guide tips for your Help Center! Follow this post and we'll update you when we add a ne...

      Data ultimo post: 21 ago 2013 · Jennifer Rowe

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      Guide Tip: New way to request feedback for article downvotes
      Prerequisite: * Admin access Support & Guide * Default Copenhagen Theme * Turn-on

      Data ultimo post: 12 dic 2023 · Edward Teach

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      Critical Alerts to IT Team
      I've been asked to create an escalation workflow to send a critical alert notification to our IT Team. I will be looking...

      Data ultimo post: 21 mar 2025 · Rick Barileau

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