Question
I have a billing, payment, subscription or account cancellation question.
Answer
For help with billing, see the following articles:
- Zendesk Suite Plans?
- Buying Zendesk products?
- Buying Zendesk Suite
- About Zendesk product legacy add-ons
- Zendesk Talk number availability and pricing
For help with your payments, see the following articles:
- Managing payments?
-
How can I change the credit card on file for my account? [Video]
-
Resolving issues when your credit card fails
- How do I change the payment currency on my Support account?
- Changing your payment method
- Changing the payment currency
- Viewing payment instructions
For help with your subscription, see the following articles:
- Viewing and managing plan subscriptions
- Managing invoices
- Managing agent months
- Adding agent seats to your subscription
-
Who is the owner of my account? [Video]
- Changing the account owner
- Verifying the account owner's email address
For need help with account cancellation, see the following articles:
- How do I cancel my account?
- How do I cancel my Zendesk Chat subscription?
- Preventing account suspension
- Prevent account suspension?
- Can I get a refund for my canceled subscription?
- What are my ticket export options?
- Zendesk Service Data Deletion Policy
For more information, see the article: Managing billing and subscriptions
Tip: For existing accounts, try out a higher plan for 30 days prior to purchase from your Subscription page.