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Ben Hershey

Joined Jul 31, 2023

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Last activity Jul 31, 2023

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Latest activity by Ben Hershey

Ben Hershey commented,

CommentAccounts and billing

hi Lisa, any faster way of getting this sorted? I have already raised 2 tickets to your service desk and until now I am not close to getting this sorted. I just need someone to activate the billing information fields so I can update the payment method.

View comment · Posted Jul 31, 2023 · Ben Hershey

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Ben Hershey commented,

CommentAccounts and billing

Our account was suspended and I cannot see how to change the payment details. Who should be able to assist on this? I reached to ar.zendesk and also to support but my issue has not been resolved. I need to get our account reactivated asap. any help please? 

View comment · Posted Jul 31, 2023 · Ben Hershey

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Ben Hershey commented,

CommentAccounts and billing

Our account was suspended. I am trying to re-activate but all the articles I have read does not help. The account owner access does not have the "billing" option anymore. How do we resolve this? 

View comment · Posted Jul 31, 2023 · Ben Hershey

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