Your Feedback on Zendesk Dark Mode

Customer replies are hard to see.  It's not this way on every ticket, but this one made it difficult.

One of our agents noticed an email from a customer where their font was black.  That's hard to see in dark mode.  Anything that can be done about that?

The apps in the side bar currently have a white background in dark mode, is that something that will be updated in the future? 

We are seeing similarly inconsistent performance for incoming messages. Black and blue text is not changed to white and it is very difficult to read against the forest green background.

Hi,

i have same feedback some customer comments are unreadable:

 

Also our Apps (especially the Custom ones) is their an API / Guidelin update to support dark mode, otherwise it looks quite ugly.

One of our agents who uses a Mac noticed that “Match system appearance” doesn’t seem to work if the system is set to auto (depending on the time of day). Then it’s always dark, even if the system is in day mode.

Absolutely thrilled we have a dark mode now!

I did want to also jump on the few other comments around apps. All of our custom sidebar/editor apps now look quite jarring. I haven't found any documentation (nor via testing random APIs) around being able to see what theme the user has selected. Ideally, an event listener via the Zendesk Apps Framework would be added so that when the user changes theme, our custom apps can also change theme on said event (in the meantime, I've added a theme switcher in all of our custom apps, but that's adding extra steps to make the UI looks nice).