Recent searches


No recent searches

Ticket basics


Rich text formatting options reference

The table below lists and describes the rich text formatting options, as well as the toolbar icons and keyboard shor...

Edited Jan 11, 2025

9 votes  ·  14 comments

9

Votes

14

Comments


Managing personal app shortcuts

What's my plan? By default, opening Apps in the Agent Workspace context panel shows the list of apps your admin has...

Edited Jun 21, 2024

2 votes  ·  11 comments

2

Votes

11

Comments


Using emoji emoticons in ticket comments

What's my plan? When emoji is enabled (see Enabling emoji emoticons in ticket comments), you can add emoji to your ...

Edited Jun 21, 2024

11 votes  ·  5 comments

11

Votes

5

Comments


Formatting text with Markdown

What's my plan? Markdown is a simple markup language you can use to easily add formatting, links, and images to pla...

Edited Jul 29, 2024

127 votes  ·  74 comments

127

Votes

74

Comments


Viewing and deactivating keyboard shortcuts

What's my plan? There are several keyboard shortcuts you can use to navigate Zendesk Support and manage ticke...

Edited Jun 21, 2024

7 votes  ·  14 comments

7

Votes

14

Comments


Using Agent Home to manage your work efficiently

What's my plan? Quick Look: Support > Home Agent Home provides useful information to help you manage your ticke...

Edited Feb 11, 2025

4 votes  ·  53 comments

4

Votes

53

Comments


Understanding the warning banner in the customer context panel

What's my plan? When a returning customer (authenticated or unauthenticated) requests a live chat and ...

Edited Jun 21, 2024

7 votes  ·  2 comments

7

Votes

2

Comments


Quick reference: Before and after activating the Agent Workspace

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Agent Wo...

Edited Jul 11, 2024

0 votes  ·  6 comments

0

Votes

6

Comments


Introduction to the Support agent interface (standard agent interface)

What's my plan? Tip: If you're using the latest, enhanced agent interface, refer to About the Zendesk Agent Works...

Edited Jun 21, 2024

27 votes  ·  10 comments

27

Votes

10

Comments


Agent interface overview (video)

What's my plan? This article contains two videos: Overview of the Zendesk Agent Workspace Overview of the standard ...

Edited Jun 21, 2024

75 votes  ·  1 comment

75

Votes

1

Comment