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Ticket basics
Rich text formatting options reference
Edited Jan 11, 2025
9 votes · 14 comments
9
Votes
14
Comments
Managing personal app shortcuts
Edited Jun 21, 2024
2 votes · 11 comments
2
Votes
11
Comments
Using emoji emoticons in ticket comments
Edited Jun 21, 2024
11 votes · 5 comments
11
Votes
5
Comments
Edited Jul 29, 2024
127 votes · 74 comments
127
Votes
74
Comments
Viewing and deactivating keyboard shortcuts
Edited Jun 21, 2024
7 votes · 14 comments
7
Votes
14
Comments
Using Agent Home to manage your work efficiently
Edited Feb 11, 2025
4 votes · 53 comments
4
Votes
53
Comments
Understanding the warning banner in the customer context panel
Edited Jun 21, 2024
7 votes · 2 comments
7
Votes
2
Comments
Quick reference: Before and after activating the Agent Workspace
Edited Jul 11, 2024
0 votes · 6 comments
0
Votes
6
Comments
Introduction to the Support agent interface (standard agent interface)
Edited Jun 21, 2024
27 votes · 10 comments
27
Votes
10
Comments
Agent interface overview (video)
Edited Jun 21, 2024
75 votes · 1 comment
75
Votes
1
Comment