Adding live chat to your website or help center

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  • Christian Salazar

    It’s possible to have web widget chat and a flow builder chat for the same zendesk site?. Our customer have configured a web widget chat with chat triggers, but they want to have a second chat configured with flow builder.

  • Plo Mangsat
    Hi Ariana,
    Thank you for posting a comment here. You can only add your widget to multiple brands, but not two widgets on a single website. You can check Adding Web Widget (Classic) to multiple brands - Zendesk help for more information.
    In addition, I encourage you to create a new post on the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
    I hope this helps clear things.

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