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Configuring the Chat widget

Chat in Web Widget (Classic) resources

What's my plan? This article lists the documentation resources related to setting up Web Widget (Classic) to incorpo...

Edited Jun 21, 2024

2 votes  ·  0 comments

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ConnectOnPageLoad: Configuration best practices for common use cases

If you experience high visitor traffic volume on your website, then you can optimise the Chat product for better per...

Edited Jan 03, 2023

1 vote  ·  0 comments

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Setting up Zendesk Chat in Web Widget (Classic)

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Note: This ar...

Edited Mar 19, 2025

1 vote  ·  0 comments

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Optimizing Chat and Web Widget (Classic) performance

Note: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Pl...

Edited Sep 02, 2022

2 votes  ·  10 comments

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Enabling the pre-chat form on the Chat widget

What's my plan? You can require customers to enter information, like name, phone number, or a question, by enabling...

Edited Jun 21, 2024

4 votes  ·  32 comments

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Customizing the appearance of your live chat widget

What's my plan? You can modify some or all of the following widget elements to match the look and feel of yo...

Edited Jun 21, 2024

11 votes  ·  20 comments

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Restricting the Chat widget by country or domain

What's my plan? Using the Widget Security settings in the dashboard, you can restrict what countries and domains can ...

Edited Jun 21, 2024

4 votes  ·  4 comments

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Customizing the Chat widget for mobile devices

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Users can acce...

Edited Mar 19, 2025

17 votes  ·  4 comments

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Configuring and deploying live chat

The process for configuring and deploying live chat depends on how you're using Zendesk: If you are using Zendesk ...

Edited Aug 10, 2023

4 votes  ·  7 comments

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Adding live chat to your website or help center

In this article, we’ll walk you through the tasks you need to complete to make live chat available to your customers ...

Edited Jul 15, 2024

1 vote  ·  2 comments

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Authenticating users in Chat

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Quick Look: ...

Edited Mar 19, 2025

2 votes  ·  4 comments

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