The process for configuring and deploying live depends on how you're using Zendesk:
- If you are using Zendesk live chat, and no other Zendesk products, you'll follow the Zendesk Chat-only path.
- If you are using Zendesk live chat plus Zendesk Support, you follow the Zendesk Chat + Support path.
I’m a Zendesk live chat-only customer
- Configuring the appearance of the Chat widget
- Creating and enabling your Chat forms
- Allowing visitors to rate live chats
- Establishing your security settings
- Adding live chat to your website
I’m a Zendesk live chat + Support customer
- Enabling Chat in the Web Widget (Classic)
- Configuring the appearance of the Web Widget (Classic)
- Creating and enabling your Chat forms
- Allowing visitors to rate chats
- Establishing your security settings
- Adding Chat to your website or help center
6 Comments
Both links are sending me to the same page. Please fix this. Thanks
Both links still aren't working. Can someone get them updated to link to the correct pages, please?
Links do not work, and take me back to this landing page. Please update as other requesters have asked.
Hi,
We are currently using Support + Chat. I am needing assistance with setting up the web widget for Chat to be visible for one client and suppress for all other clients in our application. The script provided is not working as intended. Any assistance is greatly appreciated. Thank you!
indow.zESettings = {
webWidget: {
color: {
theme: '#1d354d',
launcher: '#1d354d', // This will also update the badge
launcherText: '#FFFFFF',
button: '##38608f',
resultLists: '#691840',
header: '#1d354d',
articleLinks: '#38608f'
},
helpCenter: {
title: {
'en-US': 'Search help center',
'*': 'Search for help'
}
},
chat: {
suppress: true
},
contactForm: {
title: {
'en-US': 'Submit a ticket',
'*': 'Contact us'
}
},
launcher: {
label: {
'en-US': 'Support',
'*': 'Get help'
}
}
}
};
</script>
Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppressing for all? Some other behavior?
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