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Restricting the Chat widget by country or domain



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Aimee Spanier

Zendesk Documentation Team

Edited Jun 21, 2024


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4 comments

Hi! Are there working API endpoints for this functionality? I've searched through the documentation, but found nothing related to changing the list of restricted countries for chat.

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Greg Katechis

Zendesk Developer Advocacy

Hi Daniel! As far as I am aware, I have not seen anything that allows you to restrict countries via the API. I am guessing that this is because the setting typically doesn't warrant being turned off and on on a regular basis, but as I said, that's a guess. Could you share your use-case so I can see if there may be another option that I can recommend?

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Is there a way to block countries in Zendesk Support?

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Neil

Zendesk Customer Care

Hi Sharri,
 
With Zendesk Support, there is no option to block/restrict users per country. The only option in Support to restrict access is the allowlist & blocklist feature.
 

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