Restricting the Chat widget by country or domain

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  • Daniel Galca

    Hi! Are there working API endpoints for this functionality? I've searched through the documentation, but found nothing related to changing the list of restricted countries for chat.

  • Greg Katechis
    Zendesk Developer Advocacy
    Hi Daniel! As far as I am aware, I have not seen anything that allows you to restrict countries via the API. I am guessing that this is because the setting typically doesn't warrant being turned off and on on a regular basis, but as I said, that's a guess. Could you share your use-case so I can see if there may be another option that I can recommend?
  • Sharri Justice

    Is there a way to block countries in Zendesk Support?

  • Neil
    Zendesk Customer Care
    Hi Sharri,
    With Zendesk Support, there is no option to block/restrict users per country. The only option in Support to restrict access is the allowlist & blocklist feature.

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