Introduction to the Chat dashboard

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8 Comments

  • Susan Swihart

    I enabled the trial of chat this weekend and was in the dashboard and stepping through details.  This morning when I logged into Zendesk, there is no chat option or dashboard that I can find anywhere.  Who can help direct me?

     

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  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Susan,
     
    After logging in to your Zendesk account, you can access the Chat page by clicking on the Zendesk products icon from the upper right corner, and selecting "Chat". 
     

     
    After clicking on that, you will be redirected automatically to the Zendesk Chat page. Thank you and have a wonderful day ahead!
     
     
     
    Kind regards,
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  • Phellipe Teixeira

    Hey there,

    Would it be possible to change the chat dashboard view so that instead of the agents display name we could see their actual names?

    This would be a much appreciated update as there would be no need to memorize display names.

    Here's an example:

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  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Phellipe,
     
    The following can be changed from the agent's personal settings. 
     

     
    The agents can change their display name from Settings > Personal
     
    Thank you!
     
     
     
    Kind regards,
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  • Phellipe Teixeira

    Thanks for that @...!

    I actually did knew about that. 
    The thing is, my agents use aliases in their display names as to avoid the possibility of being identified by customers as some of my agents have pretty unique names.

    However, to make it easier for us to identify who's actually online, being able to see who's online by NAME and not DISPLAY NAME would be very helpful. 

    A much much better option as we're all about improvement would be the ability to choose from Display name / Full name to show in the dashboard. 

    Hopefully it's not to demanding and a solution is plausible =)

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  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Phellipe,
     
    No worries, we do appreciate this feedback coming from you. I would highly advise posting this as product feedback on our Chat product feedback page, here
     
    Thank you and have a wonderful day ahead!
     
    Kind regards,
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  • Rohit Singh Singh

    Dear Team, can you please let me know how to enable 

    Live chat with the classic Support interface

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  • JR Lausin
    Zendesk Customer Care
    Hi Rohit,

    My apologies, for any new accounts we are not able to disable agent workspace on the accounts. You can see this explained here within this article. https://support.zendesk.com/hc/en-us/articles/6019341194010-Can-trial-accounts-deactivate-the-Zendesk-Agent-Workspace-#:~:text=No%2C%20the%20Zendesk%20Agent%20Workspace,option%20to%20deactivate%20Agent%20Workspaces.

    Though when you upgraded to paid subscription you can create a ticket to support to assist you to check your account if this set up is possible on your account.
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