Recent searches


No recent searches

Creating custom Chat roles and assigning users



image avatar

Aimee Spanier

Zendesk Documentation Team

Edited Jun 21, 2024


0

2

2 comments

Is there a solution for those who have migrated the chat to Zendesk Support (Departments = Groups)?

The custom roles you are creating are not available through Zendesk Roles and access page. There are just 2 options admin and agent.


I have assigned custom roles to agents several times now. However, the next day they are again assigned per Zendesk Admin rules.

0


image avatar

DJ Buenavista Jr.

Zendesk Customer Care

Hi Paul,
 
The custom roles created and assigned to agents in Support are different from Zendesk chat roles. They are different custom roles, once you have created a custom role in Support, you need to manually assign them to agents from the Admin Center. 
 
You can check our article, Creating custom roles and assigning agents for more information about this.
 


Kind regards,
 
 
 

0


Please sign in to leave a comment.