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Setting up Zendesk Chat

Chat skills-based routing FAQ

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messag...

Edited Mar 19, 2025

3 votes  ·  1 comment

3

Votes

1

Comment

About the standard chat triggers

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Note: If your accou...

Edited Mar 21, 2025

2 votes  ·  2 comments

2

Votes

2

Comments

Adding the Zendesk Chat widget to your website

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Note: If you h...

Edited Mar 19, 2025

46 votes  ·  35 comments

46

Votes

35

Comments

Permanently deleting chats and attachments

What's my plan? Suite Any plan Support with Live chat and messaging, any plan In the History ...

Edited Mar 19, 2025

4 votes  ·  7 comments

4

Votes

7

Comments

Understanding default roles in Zendesk Chat

What's my plan? Suite Any plan Support with Live chat and messaging, any plan All administrat...

Edited Mar 19, 2025

8 votes  ·  0 comments

8

Votes

0

Comments

Enabling push notifications for the Chat SDK for the mobile app

What's my plan? If you are offering Zendesk Chat through your own mobile app, you can enable push notificati...

Edited Jul 01, 2024

4 votes  ·  3 comments

4

Votes

3

Comments

Creating agents and departments in Chat

What's my plan? You need to create an account for each support agent who will be responding to chats. Depending on th...

Edited Jun 21, 2024

11 votes  ·  9 comments

11

Votes

9

Comments

Creating custom Chat roles and assigning users

What's my plan? You can create your own custom chat roles and assign those roles to any agent. Custom roles enable ...

Edited Jun 21, 2024

8 votes  ·  2 comments

8

Votes

2

Comments

Enabling authenticated visitors in the Chat widget

What's my plan? You can configure your widget to authenticate visitors on every page load using a new Javascript AP...

Edited Jun 21, 2024

2 votes  ·  7 comments

2

Votes

7

Comments

Routing chats based on agent skills

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messag...

Edited Mar 19, 2025

9 votes  ·  18 comments

9

Votes

18

Comments

Managing Chat API clients and tokens

This article gives a general overview of how to manage Chat API clients and OAuth tokens. It walks you through how to...

Edited Aug 21, 2024

1 vote  ·  0 comments

1

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0

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Chat API tutorial: Generating an OAuth token (integrated Chat accounts)

To use the Chat API in Support+Chat accounts and Phase 4 Chat accounts, you need to generate an OAuth access token to...

Edited Nov 11, 2024

14 votes  ·  15 comments

14

Votes

15

Comments

Privacy and data protection law resources for Chat

What's my plan? Suite Any plan Support with Live chat and messaging, any plan The following a...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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0

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Enabling authenticated visitors in Web Widget (Classic)

What's my plan? If you are using Web Widget (Classic) with your Chat account, you can configure your widget to auth...

Edited Jun 21, 2024

4 votes  ·  34 comments

4

Votes

34

Comments

Measuring business goals with conversion tracking

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messag...

Edited Mar 19, 2025

4 votes  ·  10 comments

4

Votes

10

Comments

Providing multiple language chat support with the Dynamic Content app

What's my plan? Provide multiple language support by using dynamic content in Chat. Create dynamic content in Supp...

Edited Jun 21, 2024

4 votes  ·  6 comments

4

Votes

6

Comments

Accessing the My Apps page for your installed Chat apps

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Tip: Public a...

Edited Mar 19, 2025

4 votes  ·  0 comments

4

Votes

0

Comments

Setting up shortcuts and departments to optimize agent efficiency

What's my plan? Suite Any plan Support with Live chat and messaging, any plan You can customiz...

Edited Mar 19, 2025

1 vote  ·  4 comments

1

Vote

4

Comments

Triggers reference for developers

JSON format Triggers are represented as JSON objects with the following attributes. Name Type Read-only Descript...

Edited Sep 02, 2022

1 vote  ·  1 comment

1

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1

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Setting up Zendesk Support in Chat

What's my plan? Suite Any plan Support with Live chat and messaging, any plan The process des...

Edited Mar 19, 2025

7 votes  ·  4 comments

7

Votes

4

Comments

Using proactive chat to target key visitors

What's my plan? In some cases, you might want to reach out to your customer via chat before they have to re...

Edited Jan 02, 2025

9 votes  ·  18 comments

9

Votes

18

Comments

Providing mobile chat support

Both agents and visitors can access Zendesk Chat on mobile devices. Signing in to mobile Chat The steps for signing i...

Edited Sep 02, 2022

2 votes  ·  2 comments

2

Votes

2

Comments

Automatically route chats to departments

What's my plan? Suite Any plan Support with Live chat and messaging, any plan You can use de...

Edited Mar 19, 2025

14 votes  ·  14 comments

14

Votes

14

Comments

Measuring visitor satisfaction with chat rating

Get a better sense of visitor satisfaction by allowing them to provide their feedback about their chat expe...

Edited Oct 16, 2024

8 votes  ·  17 comments

8

Votes

17

Comments

Setting up Zendesk Chat for complex business needs

What's my plan? Zendesk Chat has a variety of tools that you can set up to provide optimized live chat support for m...

Edited Jun 21, 2024

2 votes  ·  0 comments

2

Votes

0

Comments

Zendesk live chat triggers conditions and actions reference

Support with | Live chat and messaging all plans Zendesk live chat triggers allow you to add information about ...

Edited Mar 14, 2025

10 votes  ·  45 comments

10

Votes

45

Comments

Creating chat triggers

What's my plan? Chat triggers allow you to set up automated actions when certain conditions are met for ...

Edited Jan 02, 2025

11 votes  ·  15 comments

11

Votes

15

Comments

Viewing and analyzing tag data

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Search for chat...

Edited Mar 19, 2025

3 votes  ·  8 comments

3

Votes

8

Comments

Setting up chat tags

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Chat tags are l...

Edited Mar 19, 2025

6 votes  ·  11 comments

6

Votes

11

Comments

Understanding different types of tags in Chat

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Zendesk Chat of...

Edited Mar 19, 2025

5 votes  ·  7 comments

5

Votes

7

Comments