Understanding different types of tags in Chat

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  • Andrew Kobylin

    Can I use Javascript API tags for the Contact Form?

  • Cheeny Aban
    Zendesk Customer Care

    Hi Andrew,

    I suggest that you check our Zendesk Developer Documentation page to know more information regarding API. However, please note that Zendesk provides this article for instructional purposes only. Zendesk does not support or guarantee the code. Zendesk also can't provide support for third-party technologies such as Python and the Bottle framework. Please post any issue in the comments section or search for a solution online.


  • Julia Ross

    We are using the Agent Workspace and need to route chats to certain departments based on chat tags and not visitor tags. Would using the Javascript API be a good route for this?

    Context: We have patients and practitioners chatting in and we have a group for each of these types of reach outs. Solvvy tags all of our chats with Patient or Practitioner tags based on the selection made through the Solvvy workflow. With the Javascript API, would we be able to do "If chat tag = practitioner then add visitor tag = practitioner" so that we can then route the chats via the chat triggers?

  • Arianne Batiles
    Zendesk Customer Care

    Hi Julia Ross, I would need more information on this in order to provide a complete response. I've created a ticket for us sent to your email where we can continue working together. 

  • Steven Hampson

    How can I view visitor tags? I know I can see the chat tags on the ticket, but I need to know how visitors are being tagged, as we're getting a lot of chats incorrectly routed and I'm trying to determine why. Thanks! 

  • Dane
    Zendesk Engineering
    Hi Steven,

    You can search for tags using advanced search in Chat > History.

  • Steven Hampson

    Wonderful, thanks Dane! 


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