Zendesk Chat triggers conditions and actions reference

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5 Comments

  • SendSafely Agent (BH)

    Is there a way to show/print the session ID of the current chat session using a placeholder? 

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey BH,

    I double checked and it doesn't look like there's an available placeholder for session ID at this time.

    Let us know if you have any other questions!

    0
  • Nathan Purcell

    @... does the visitor page url include the domain? 

    0
  • Jess Bertubin

    Currently the visitor name placeholder pulls in full name. Is it possible to have a placeholder that breaks out the visitor's name into first name and last name? 

    0
  • Matt

    Hey @...
    The visitor page url includes the full URL of the visitor. 
    For example https://subdomain.zendesk.com/hc/en-us

    Hey @...
    That is a good question! Since the visitor only enters a name (not a first and last name) when starting a chat, we currently only have a placeholder to reference the full name that the visitor entered. 

    Let us know if you have any further questions!

    0

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