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Setting up Zendesk Chat


Automatically sending chat transcripts with email piping

What's my plan? With email piping, you can have all chat transcripts from your Zendesk Chat sent to one or more email...

Edited Jun 21, 2024

5 votes  ·  16 comments

5

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16

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Troubleshooting your Chat connection with the connection monitor

What's my plan? The Chat connection monitor displays your connection details. This information can help ...

Edited Jun 21, 2024

1 vote  ·  4 comments

1

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4

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Setting up notification routing for live chat

What's my plan? Note: This article applies to accounts using Zendesk Chat. If you are using messaging, see Set...

Edited Jun 21, 2024

10 votes  ·  12 comments

10

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12

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Managing offline form settings

What's my plan? When your widget is offline, visitors can leave a message with their contact information in ...

Edited Jun 21, 2024

11 votes  ·  31 comments

11

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31

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Managing file sending in live chat

What's my plan? Agents and visitors can share screenshots, PDFs, and other relevant files during a chat session direc...

Edited Jun 21, 2024

8 votes  ·  8 comments

8

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8

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Editing Visitor Profile settings

Visitor profiles allow visitors to sign in and share their contact information. It can help you to keep track of vis...

Edited Jan 03, 2023

1 vote  ·  0 comments

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Creating a schedule with operating hours

What's my plan? You can set an availability schedule for your chat agents by enabling operating hours on your accou...

Edited Jun 21, 2024

4 votes  ·  30 comments

4

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30

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Using IP Access Restriction to limit access to the Chat dashboard

What's my plan? You can restrict access to your Chat dashboard and account pages based on IP address. You can use IP ...

Edited Jun 21, 2024

1 vote  ·  0 comments

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Multibranding Zendesk Chat

What's my plan? You can customize the Chat widget according to the brand where it is embedded, and manage ...

Edited Jul 12, 2024

13 votes  ·  0 comments

13

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Enabling push notifications for the Chat SDK V2 for multiple mobile apps

What's my plan? If you are offering Zendesk Chat through your own mobile app, you can enable push notifications to al...

Edited Jun 21, 2024

0 votes  ·  0 comments

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