Setting up Zendesk Support in Chat

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4 Comments

  • Waseem Khan

    Hi All,

    Once user ends the chat will the zendesk sends chat details to customer's email id? 

    Regards,

    Waseem Khan

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  • Aubree
    Zendesk Customer Care

    Hi Waseem,

    If you are referring to the chat transcripts, then, yes, these will be sent to your customers as long as you are using both Zendesk Support and Chat products. You can look at using automatic ticket creation with public transcript visibility. For more information, please check it here: Setting up Zopim Chat in Zendesk

    I hope that helps!

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  • RichL

    I found my way here from this article: https://support.zendesk.com/hc/en-us/articles/4408824425626

    I'm not sure I understand all of the nomenclature "standard agent interface", "Phase 3", "Phase 4" but I'm pretty sure I'm on "Phase 4" and I'm definitely on a Suite subscription.

    So I think the chat setup instructions on this page here applicable to me. However, I don't see anything about configuring ticket creation options for this Zendesk Chat Phase 4. I've poked through what appear to be all of the Zendesk chat settings from within the chat dashboard pages and I don't think I've seen any such settings. Are these settings not configurable for "Phase 4"?

     
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  • Dave Dyson
    Zendesk Community Manager
    Hi Rich, I've turned your comment into a ticket so our customer care team can help you out.
    0

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