Measuring business goals with conversion tracking

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4 Comments

  • Christian Perdikis

    Hello,

    We use Conversions ("Goals") in our Chat reporting. Now that Explore is Zendesk's central analytics solution, could you please explain how we can view Conversions within an Explore report? I don't see "goals" or "conversions" as an available metric when building out my Explore query.

     

    Thank you!

    Christian

    0
  • Dane
    Zendesk Engineering
    @Christian,
     
    As of the moment, conversion tracking is only available in Chat Analytics. We don't have any updates yet on when it will be added to Explore.
    0
  • Raphaël Péguet

    Hi,

    It would be nice to get in this article the link to how to do it when using messaging.

    Thank you,

    Raphaël

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Raphael,
     
    I know that this is on our roadmap, but not prioritized for this year. Our product team is looking for user needs around this, and the best way to get that information to them is to post your use case to our Feedback - Chat and Messaging (Chat) topic, using this template to format your input. Thanks!
    0

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