Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 1 comment
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Please Fix the Workflow for Turning on Chat for Agents1 vote 2 comments
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Need help updating chatbot text (classic widget)0 votes 0 comments
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Please add a branching function by API acquisition variable to Flow-builder2 votes 0 comments
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Chat triggers are broken1 vote 1 comment
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Start a new chat proactively1 vote 1 comment
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Flowbuilder Feedback: Functionality to set order of Answers0 votes 0 comments
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Messaging inactivity0 votes 2 comments
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Review of trigger execution conditions in messaging2 votes 1 comment
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Remove thumbnails from Zendesk?0 votes 1 comment
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Flowbuilder: Custom placeholder in message field0 votes 0 comments
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Why is the query string from the Chat auth flow returned with a hash (#) instead of a question mark? Answered0 votes 1 comment
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Add Slack to user identity0 votes 0 comments
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"Start over" Zendesk Messaging Answer Bot5 votes 1 comment
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Using a text link to have live chat pop out Answered0 votes 3 comments
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Messaging channel via Microsoft Teams0 votes 2 comments
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Enable Users to Self Send Transcripts from Messenger Conversations11 votes 8 comments
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Messaging Widget URL to open Chat0 votes 0 comments
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20 min chat wait times timing out. Answered0 votes 1 comment
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Livechat help centre article links are too long and unprofessional Answered1 vote 1 comment
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Chat - Broadcast routing limited to Agents by Group.0 votes 0 comments
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Answer bot suggestions0 votes 1 comment
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Proactive greeting in Messaging0 votes 1 comment
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Feature Request: Give Admins Ability to Change Agent Status2 votes 1 comment
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Routing Automation On Thumbs Down / DSATs0 votes 1 comment