Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Regarding upcoming changes to Answerbot and Flow Builder Pinned4 votes 39 comments
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Product Feedback Post Template Pinned0 votes 1 comment
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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matlab0 votes 0 comments
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Ability to arrange chat trigger order0 votes 0 comments
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User leaves the conversation; agent loses unsent message0 votes 0 comments
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Captura de dados no canal de WhatsApp0 votes 0 comments
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Drop-down limitations (options truncated) in flow-builder / messaging0 votes 0 comments
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Wait Time - Messaging0 votes 1 comment
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Chime for customer for Message replies0 votes 0 comments
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80797567120 votes 0 comments
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After migrating, Social Messaging miss externalId0 votes 0 comments
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Finalizar interacción de mensajería Answered6 votes 1 comment
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Import TikTok Direct Messages to Zendesk1 vote 0 comments
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Add GA4 event tracking for chat Answered1 vote 1 comment
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Live chat - text formatting options Answered0 votes 1 comment
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Wait Times and Queue Spot in Messaging1 vote 0 comments
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Live Data for Average First Response Time0 votes 1 comment
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Real-Time Keyword Driven Chat Triggers1 vote 1 comment
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Answer bot support for date and number type custom field Answered1 vote 2 comments
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Pass data from app to flowbuilder0 votes 0 comments
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Migrating FROM Agent Workspace Answered0 votes 1 comment
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Proactive Messaging not working to iframe urls Answered0 votes 1 comment
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Outbound Messaging via Whatsapp Answered1 vote 2 comments
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Make Bold, Italic, and Underline feature for Messaging Channel0 votes 0 comments
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Read articles and watch videos within widget (Messenger)2 votes 0 comments
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Suggestion: Custom Live Chat Sound cue Answered0 votes 3 comments
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Tags in messaging widget20 votes 9 comments
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Flow Builder: Do away with Article steps, improve Carousel steps instead2 votes 0 comments