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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!
No one knows our...Posted Sep 29, 2023 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...
Posted Mar 08, 2023 · Jonathan Aniano
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Migrating FROM Agent Workspace
Answered
Our organization migrated to Agent Workspace about a year ago and switched from Chat to Messaging. Since then, we have e...
Posted Apr 25, 2023 · Chris Whyno
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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We wo...
Posted Feb 28, 2024 · Joshua Bentley
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by...
Posted Apr 14, 2025 · Eiley
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by...
Posted Apr 14, 2025 · Eiley
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Often the multiple touch of the esc key which works some of the time and then having to navigate to the close button whi...
Posted Mar 23, 2025 · Michelle Langley
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We are a financial company, and about 20% of our customers have two or more active conversations with us. For example, o...
Posted Mar 17, 2025 · Viachaslau
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Currently, the tabs are a subtle light gray, which can be difficult to distinguish, especially when placed next to white...
Posted Oct 04, 2024 · Stella
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