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Migrating FROM Agent Workspace

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Chris Whyno

Posted Apr 25, 2023

Our organization migrated to Agent Workspace about a year ago and switched from Chat to Messaging. Since then, we have experienced a lot of dropped chats. Our thought was to hopefully swap back to Chat and go back to our consistent level of service.

That said, we would also like to turn Agent Workspace OFF and go back to the regular chat dashboard/widget. Would anyone happen to know if there would be any consequences aside from not having to handle chats within the ticket view anymore?

Thanks!

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    Arpan Nagdeve

    Zendesk Product Manager

    Hi Chris, 
    In case you turn of AW and go back to the regular chat we do have backward compatibility in place, for feature perspective you'll have coverage. But some of the net new capability on messaging like Answer Bot &  Omni-channel Contact Center will no longer be available.  

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