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Migrating FROM Agent Workspace

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Chris Whyno

已于 2023年4月25日 发布

Our organization migrated to Agent Workspace about a year ago and switched from Chat to Messaging. Since then, we have experienced a lot of dropped chats. Our thought was to hopefully swap back to Chat and go back to our consistent level of service.

That said, we would also like to turn Agent Workspace OFF and go back to the regular chat dashboard/widget. Would anyone happen to know if there would be any consequences aside from not having to handle chats within the ticket view anymore?

Thanks!

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      Shawna James

      Hey Zach! Thanks for your question. I see you have created a support ticket on a similar request to help resolve this issue, that team is best equipped to sort any payment or plan issues.  Please let me know if you are not able to get your account issue resolved as needed and I can help follow up. Thanks again!

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      Zach Levi

      Hello Arpan Nagdeve

      I would like to register for the classical version of Zendesk, which means I want the chat feature like in the previous version, not the messaging option in the newer version.

      I need assistance with this. Previously, I paid for the services and was informed that I could disable the AW (Agent Workspace) from my end. However, when I logged in after my payment, I found that I could not turn it off.

      I am willing to pay the same amount again, but I want the old version of Zendesk without AW and without ticketing. I would like the traditional Agent-to-customer support that is available when a customer visits a website. Is this possible?

      Thank you for your help.

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      Arpan Nagdeve

      Hi Chris, 
      In case you turn of AW and go back to the regular chat we do have backward compatibility in place, for feature perspective you'll have coverage. But some of the net new capability on messaging like Answer Bot &  Omni-channel Contact Center will no longer be available.  

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