The Zendesk Chat mobile app allows you to view and search previous chats, share chat details and transcripts with other agents, mark unread and delete chat transcripts.

This article contains the following topics:

  • Mobile requirements
  • iOS: Working with chat history
  • Android: Working with chat history

Mobile requirements

iOS (iPhone and iPad):

  • Zendesk Chat mobile app version 1.3.1 or later
  • iOS 11 or later

Android:

  • Zendesk Chat mobile app 1.4.0 or later
  • Jellybean or higher (4.1-4.3)

iOS: Working with chat history

On your iPhone or iPad, you can:

  • View and search your chat history
  • Share chat transcripts and details
  • Mark a chat as unread
  • Delete chat transcripts

To view and search your chat history on an iOS device

  1. Open the Zendesk Chat mobile app.
  2. In the bottom toolbar, tap the History icon in the Tab Bar () . Your recent chats are displayed on the History screen.

    From this screen, you can:

    • Open a chat transcript: Tap the chat entry to view the history of that chat.
    • Launch a chat search: Tap the Search icon in the top-right corner to enter search terms.

To share a chat on an iOS device

  1. On the chat History screen, tap the chat you want to share. This launches the chat transcript.
  2. In the top-right corner of the transcript, tap the Overflow icon (…).
  3. Select one of the following options:
    • Email chat details, which allows you to send details to other agents.
    • Email chat transcript, which allows you to send a link to the complete transcript of a chat to other agents.

To mark a chat as unread

  1. On the chat History screen, tap the chat you want to share. This launches the chat transcript.
  2. In the top-right corner of the transcript, tap the Open properties icon (…).
  3. Tap Mark as unread.

To delete a chat on an iOS device

  1. On the chat History screen, tap the chat you want to share. This launches the chat transcript.
  2. In the top-right corner of the transcript, tap the Overflow icon (…).
  3. Tap Delete transcript, then confirm your selection. You cannot undo this action.

Android: Working with chat history

On your Android device, you can:

  • View and search your chat history
  • Share chat transcripts and details
  • Mark a chat as unread
  • Delete chat transcripts

To view your chat history on an Android device

  1. Open the Zendesk Chat mobile app.
  2. Tap the Hamburger menu (=), then tap History. Your chats are displayed on the History screen.
    From this screen, you can:
    • Open a chat transcript: Tap the chat entry to view the history of that chat.
    • Launch a chat search: Tap the Search icon in the top-right corner to enter search terms.

To share a chat on an Android device

  1. On the chat History screen, tap the chat you want to share. This launches the chat transcript.
  2. In the top-right corner of the transcript, tap the Overflow icon (…).
  3. Select one of the following options:
    • >Email chat details, which allows you to send details to other agents (such as chat and visitor IDs, timestamp, chat duration). Chat details are added to a CSV file, and a link to that file is included in the email generated.
    • Email chat transcript, which allows you to send a link to the complete transcript of a chat to other agents.

To mark a chat as unread

  1. On the chat History screen, tap the chat you want to share. This launches the chat transcript.
  2. In the top-right corner of the transcript, tap the Open properties icon (…).
  3. Tap Mark as unread.

To delete a chat on an Android device

  1. On the chat History screen, tap the chat you want to share. This launches the chat transcript.
  2. In the top-right corner of the transcript, tap the Open properties icon (…).
  3. Tap Delete transcript, then confirm your selection. You cannot undo this action.
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