Permanently deleting chats and attachments

In the History tab, you can permanently delete chat conversations and attachments. You can either delete a chat, including any attachments, or you can delete attachments individually from a chat. Deleted chats and attachments are permanently removed and cannot be recovered.

Administrators can delete chats. Administrators and agents can delete attachments from chats. Access to chats in the History tab might be limited, depending on your role.

Note: When Agent Workspace is enabled, attachments must be redacted from within the ticket.

To delete chats, including any attachments

1. In the Chat dashboard, select History.
2. Click the check box next to the chat you want to delete.

   To locate previous chats in History, see Browsing past chats in History.

3. Click the Actions drop-down menu.

   

4. Select Delete.

   The chat and any attachments will be permanently deleted and cannot be recovered.

To delete individual attachments from chats

1. In the Chat dashboard, select History.
2. Click the chat that contains the attachment you want to delete.
3. Under the attachment title, click Delete.

   

   The attachment will be permanently deleted and cannot be recovered.

   Note: The link for the deleted attachment might be available for up to 24 hours after deletion.