Permanently deleting chats and attachments

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  • S Franke

    Is there an api endpoint for just deleting attachments from the chat transcript without deleting the whole chat? Or do you need to just use the Update Chat endpoint?

  • Juraj Jarmek

    Hello @...,

    Please note that we, unfortunately, do not have an API endpoint that would allow us to delete chat attachments separately from chats, and that would not also function with the Update Chat endpoint.

    Sorry for that.

    Have a great day and stay safe!

  • Full-time supporter(s)

    Is there a way to automatically delete all history older than a specified age?

  • Anne Ronalter
    Zendesk Customer Care
    Hello Alanna,

    what you could do, would be to run an API call to bulk delete the Chat history.

    Please refer to the following sources:

    - Bulk Delete Chats 
    - Delete multiple tickets permanently 

  • Veronica Mary Chan

    I need to delete an attachment from a Chat history. 

    But the "Delete" option wasn't showing under the attachment title. 

    How can I resolve this? 

  • Danny van den Berg

    Is there a way to delete multiple chatsessions (more than per page). But for example all chate interactions during a period of time or an other searchresult? 

  • Christine Diego
    Zendesk Customer Care
    Hi Danny,
    There is currently no bulk delete API for this but you can create a script using the REST APIs to delete them over time.
    You can learn more about the REST APIs here: Search Chats and Bulk Delete Chats

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