How do I unsuspend access for a user?

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  • Alec Lively

    this is no longer the correct method. I'll save you an hour on the support lines.

  • Dave Dyson

    Hi Alec,

    Thanks for the heads-up! I'll see that this gets updated.

  • Dave Dyson

    @... we've corrected the instructions on unsuspending a user – thanks again for pointing this out!

  • EJ Sifuentes

    Can I mass unsuspend accounts? We integrated our Active Directory and many accounts were set to suspended and it's causing issues.

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Ej,

    Currently, there is no one-stop shop way to go about bulk / mass unsuspend users in an attempt to make the overall process more efficient.
    I would recommend leveraging our API with a custom script. You could use the Update many users endpoint to do this. 
    The cURL would looks something like this:
    curl https://[subdomain],2,3 \  
    -d '{"user": {"suspended": false}}' \
    -H "Content-Type: application/json" -X PUT \
    -v -u {email_address}:{password}
    Hope this helps clarify things better!
  • Jack Williams
    Zendesk Luminary

    Is there a way to see *who* suspended a user? And is it true that all of their community posts and comments get deleted once they are suspended?

  • Hiedi Kysther
    Zendesk Customer Care

    Hi Jack Williams

    Natively, we don't have a way to check who suspend a user. But, we can check our logs to confirm. If you have an end-user that got suspended and you'd like to know who suspends them, you can reach out to us so we can check it for you. 

    As for suspended user's community posts and comments, no - their posts and comments in Community will not be suspended. Suspended users will only gonna be able to logged in in Guide and if they sent an email, their ticket will be suspended. For reference: Suspending a user

    I hope this helps! 


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