Suspending a user

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10 Comments

  • Hyungrae Kim

    Hi, my agents used to be able to use this function but it just suddenly disappeared and I cannot find any options to control the availability of this function. Is there a way to fix this?

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  • Brett Bowser
    Zendesk Community Manager

    Hey Hyungrae,

    Agents should still see the option to suspend end-users unless you have custom roles set up on your end. I would check the role under Admin>Manage>People>Roles and confirm they have the ability to Manage User Profiles.

    Let me know if that doesn't help!

    1
  • Hyungrae Kim

    It worked! Thank you Brett.

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  • Brett Bowser
    Zendesk Community Manager

    Happy to assist Hyungrae :)

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  • Kate Sheridan (Admin)

    Is there anyway to hide/remove Suspend Access from the dropdown? We have no need for this as we sync user changes from our CRM system and we don't want agents to Suspend Access and break the process, subsequently.

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  • Brett Bowser
    Zendesk Community Manager

    Hey Kate,

    There's no way to change what is displayed in this drop-down menu at this time. You can customize agent roles so they don't have the ability to edit user profiles but that wouldn't remove the ability to suspend users from admins on the account.

    Let me know if you have any other questions!

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  • Terry Ehrhard

    Is there a way that instead of sending incoming mail for a suspended user into suspense to instead send an auto-reply their message has been rejected?

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  • Pooja Palan
    Zendesk Product Manager

    Hi Everyone,

    Thank you for all of your questions on this post. We love your feedback. If you have more product feedback on this topic, we'd like to hear from you!

    Please find some time to talk to our product directly at https://calendly.com/pooja-palan/30min?back=1&month=2021-08

    Thanks!

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  • Matt
    Zendesk Customer Care

    Hi Terry!

    That is currently not a possible configuration of Zendesk and suspensions. I will mark that as product feedback though so our engineers can consider it in future releases.

    Matt - Customer Advocate

    Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

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  • Larry Click

    I don't want my agents to be able to suspend a user. They have done it by accident. I can't see where to remove that from a role. They need to edit a user's record but not suspend.

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