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How to manage the help center
Articles to help admins set up and manage their help centers, manage multi-language content, segmentation of articles, host mapping, and general questions about the knowledge base functionalities.
The updated_at timestamp on my articles does not match the edited_at value
Edited Dec 03, 2024
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Cloudflare Error 1000 when accessing a host-mapped domain
Edited Dec 03, 2024
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Error: Translation wasn't updated. Try again
Edited Sep 03, 2024
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Can I control the email address that sends notifications from my help center?
Edited Aug 15, 2024
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Why don't articles created through the Knowledge app show up in Explore?
Edited Aug 19, 2024
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I reached the limit of 50 organizations in my user segment
Edited Mar 26, 2024
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Why do I have more published articles than total articles?
Edited Feb 12, 2024
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My user segment tag cannot be found in the user tag list
Edited Apr 18, 2024
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How do I restrict content between public facing documentation and internal documentation?
Edited Dec 04, 2023
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Do anonymous calls to list articles count toward my API rate limit?
Edited May 13, 2024
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How do I restrict access to a help center category or section?
Edited Aug 02, 2024
0 votes · 2 comments
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Where can I see my deleted articles?
Edited Mar 11, 2024
2 votes · 0 comments
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Why is the Archived by field blank in the Archived articles list?
Edited Jun 07, 2023
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Can I see which user viewed a particular article on Zendesk?
Edited Sep 16, 2024
0 votes · 3 comments
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Why are users redirected to https://yoursubdomain.zendesk.com instead of my host-mapped address?
Edited Mar 01, 2024
1 vote · 2 comments
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How can I see a list of users who are following a section or an article in Guide?
Edited Aug 02, 2024
4 votes · 7 comments
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How do my customers see their tickets if they're in multiple organizations?
Edited Aug 21, 2024
0 votes · 2 comments
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Why are Integrations blocked from accessing my help center?
Edited Jun 12, 2024
0 votes · 4 comments
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Users are prompted for CAPTCHA when using my help center
Edited Jan 18, 2024
0 votes · 4 comments
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How to extend a help center theme trial
Edited Aug 02, 2024
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How can I view the SSL certificate of my Zendesk page?
Edited Jun 26, 2024
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What determines the help center language that users see?
Edited Feb 02, 2023
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Images in a Help Center appear blurry or distorted
Edited Jan 18, 2024
1 vote · 6 comments
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How do I update articles with the API in Zendesk?
Edited Jul 26, 2023
0 votes · 7 comments
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Workflow: Publish and sync copies of an article in help center with the API
Edited Sep 18, 2024
1 vote · 0 comments
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In what language do my help center articles display to my customers?
Edited Jan 20, 2023
6 votes · 2 comments
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How can I limit access to articles?
Edited Aug 01, 2024
5 votes · 15 comments
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What are the attachment limits in help center?
Edited Dec 14, 2023
7 votes · 14 comments
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Why aren't categories and sections visible to customers?
Edited May 30, 2024
22 votes · 8 comments
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Why did my subdomain's CNAME record fail to propagate with Cloudflare?
Edited Aug 02, 2024
12 votes · 7 comments
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