Do anonymous calls to list articles count toward my API rate limit?

Question

Do anonymous requests to the list articles endpoints in the help center count toward my API rate limit?

Answer

No, anonymous requests to the list articles endpoints do not consume any API rate limit from your account. In case there is an unusual spike in API requests to your account, Zendesk has security measures in place to prevent abuse from unknown users and systems.

For more information about the API usage and limits, see the below resources:

• For managing API usage, see the article: Managing API usage in your Zendesk account.
• For API rate limits, see the developer documentation: Rate Limits.